Operations Manager Trainee

About the role

The Operations Manager Trainee (OMT) role at PDS Health is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to be able to manage a dental office independently within 4-6 months after completing the OM Development Program.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain an appropriate professional appearance and demeanor in accordance with company policies
• Implement an office success plan including staff development and office protocols
• Ensure compliance with company policies and regulatory bodies

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Associate or bachelor's degree preferred
• Experience leading a team, mentoring, and coaching subordinates

Preferred

• Associate or bachelor's degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Financial acumen and understanding of profit drivers
• Ability to multitask effectively and work in a fast-paced environment
• Knowledge of Microsoft applications, Epic, 1VU, BOX, and standard office equipment
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability and systematic approach in carrying out assignments
• Detail-oriented, problem-solving, proactive, patient-focused, and detail-oriented

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

This role will be a salaried position upon completion of the Operations Manager training program, with a compensation range of $24.00 - $33.75 per hour.

Company Information

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.