Operations Manager - Telluride
About Us
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. Over the past 20 years we have cultivated an extraordinary team culture built on collaboration, accountability and fun. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery, servicing over 40 resorts in North America and Europe, guided by our five core values: Service, Simple, Purposeful, Curious, Give. As team members we contribute to net‑zero climate initiatives, build lifelong friendships and help make customers’ vacations memorable.
About The Role
Operations leaders (assistant managers) uphold Ski Butlers customer service standards while managing day‑to‑day operations. You will lead a team of Ski Technicians and Team Leaders, drive company goals including NPS, revenue and employee satisfaction, and adapt to a dynamic environment where no two days are the same. We seek someone with ownership, self‑motivation, a drive for success and a desire to grow the business.
Requirements
- Previous hospitality experience preferred but not required.
Responsibilities
Primary responsibilities:
- Pre‑season shop set up
- Conducting orientation for ski technicians and team leaders
- Weekly scheduling and approving timesheets
- Conducting 1:1s and team meetings to maintain communication
- Coaching ski technicians and team leaders through shop shifts and ride‑alongs
- Maintaining a positive culture in the shop
- Responding to customer satisfaction surveys
- Ensuring brand standards are met daily (uniforms, vans, equipment, shop cleanliness, etc.)
- Fleet maintenance of vans, ensuring records and mechanical maintenance are up to date
Secondary responsibilities:
- Setting up the next shift for success
- Pre‑ and post‑shift team meetings to clarify expectations
- Planning delivery routes, support calls and pickups for current and upcoming shifts
- Dispatching ski technicians on reactive support calls
- Sizing guests in the proper equipment for orders as they enter the system
- Scheduling work assignments for the following shift
- Providing real‑time feedback and coaching, both positive and constructive, to meet key customer requirements
- Assisting labor management during slow periods
- Taking reservations and issuing refunds
Benefits
- Free Alterra Mountain Company Employee Pass – unlimited access to all Alterra owned resorts (subject to blackout dates)
- Ability to upgrade to Full or Base Ikon Pass at a heavily discounted rate
- Telluride Ski Resort Ski Pass – discounted access
- Generous discounts to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for all staff members over 18 years old
- Apex‑MEC (minimum essential coverage) plan available to all seasonal employees – covers preventive visits, urgent care, free telehealth, limited hospitalization, prescription drug benefits, free multilingual behavioral health
- Comprehensive Employee Assistance Programs for emotional wellbeing and work‑life balance
- Monthly bonus (four total in‑season)
- Subsidized housing in Mountain Village available to select new hires
Pay
$26/hour base wage, plus monthly bonus.
Schedule
Full‑time winter seasonal position requiring weekend and holiday work; daily operations are divided into morning and evening shifts.