Operations Manager - Target
About the role
We're looking for an Operations Manager to lead a team of Retail Account Managers while managing a portfolio of Target client accounts. This role combines account management and team leadership, serving as a trusted partner to both clients and internal teams. You'll be responsible for supporting client growth, developing talent, driving operational excellence, and helping ensure consistent execution across the Target business.
What You'll Do
Serve as the Retail Account Manager for a portfolio of Target client accounts
Build and maintain strong relationships with clients, Target stakeholders, and internal teams
Partner with clients to support business objectives, retailer initiatives, and account growth
Provide strategic recommendations and operational support to drive account performance
Support issue resolution and help navigate complex retailer and operational challenges
Ensure strong execution across key account initiatives and deliverables
Lead, coach, and develop a team of 6–9 Retail Account Managers
Support onboarding, training, and professional development activities
Conduct regular performance conversations, goal setting, and evaluations
Create a culture of accountability, collaboration, and continuous improvement
Partner with leadership on initiatives that improve team performance and client outcomes
Partner closely with sales, operations, supply chain, analytics, and client service teams
Collaborate with leadership to support business objectives and operational priorities
Partner with Human Resources on recruiting, hiring, onboarding, and employee engagement initiatives
Communicate updates, priorities, and business needs across stakeholders
Support special projects and strategic initiatives as business needs evolve
Maintain a proactive, solution-oriented mindset across the organization
Qualifications
Bachelor's degree in Business, Retail, Marketing, or a related field, or equivalent professional experience
5+ years of experience in account management, client services, retail operations, or related fields
Experience working with Target on the retailer or supplier side required
Experience leading, mentoring, or developing team members preferred
Experience managing multiple client accounts in a fast-paced environment
Skills & Competencies
Strong understanding of Target's processes, systems, and retail ecosystem
Excellent communication, relationship-building, and leadership skills
Strong organizational and project management capabilities
Ability to manage competing priorities and drive execution across multiple initiatives
Strong problem-solving and decision-making skills
Ability to balance client needs, team development, and operational priorities
Comfortable working collaboratively across cross-functional teams
Leadership Attributes
Takes ownership and drives results
Builds trust with clients, retailer partners, and internal teams
Leads with accountability, follow-through, and integrity
Invests in the growth and development of others
Thrive in a fast-moving, collaborative environment
Identifies opportunities and acts on them