Operations Manager - Switchgear Repair

Responsibilities & Expectations

• Operate and manage the switchgear testing and repair segment for the IPS Denver Kingston Street Power Management Center of Excellence.
• Work with your team to demonstrate strong repair skills and commitment for providing an Unmatched Customer Experience.
• Inspect, test, and maintain low, medium, and high voltage electrical power distribution equipment through both in-shop and onsite repair & maintenance.
• Partner with the sales team to draft quote proposals for future work.
• Conduct onsite pre-bid job walks as needed.
• Occasionally act as a working Lead.
• Draft and finalize inspection and maintenance reports for customers in conjunction with the technicians.
• Direct the hourly workers to work safely and actively participate in all site-specific safety audits, incident reports, training, Job Hazard Analysis, LOTOs, housekeeping, and inspection activities.
• Enforce accountability at all levels with consistent record keeping, training, and one-on-one cadence meetings with each employee.
• Encourage, support, and enable the switchgear segment through servant leadership while listening to and taking input from the skilled workforce and fostering teamwork – building a OneIPS culture between Management and Union hourly employees.
• Plan, direct, and coordinate hourly labor requirements on the shop floor to support the incoming tear downs, inspections, production repair jobs and field service jobs.
• Develop and evaluate project specific work plans and customer communication reporting requirements.
• Assist with customer job inspection visits to ensure work is being safely performed to schedule and specification.
• Lead the continuing development of the Quality Program by adding support and development of documentation, work instructions and process standards where needed and improving existing processes.
• Lead the effort to improve Key Customer Facing Metrics: (Quality, Time to Quote, Approval to Ship and Ship to Invoice) as well as Key IPS Metrics: (Safety, Margin Performance vs. Work Plans, Labor Utilization, Direct and Indirect Costs).
• Partner with the Customer Service Team to keep business ERP system up to date: developing work plans, opening jobs, identifying materials to be sourced, and preparing billing.

Qualifications and Competencies

• Minimum of six years of low, medium, and high voltage switchgear testing, repair, and quoting.
• Experience with health and safety programs including lock-out-tag-out (LOTO).
• Ability to read, interpret, and identify LOTO points from one-line diagrams.
• Three years’ experience of leading a team of repair technicians preferred.
• Two or more years’ experience working with low and medium voltage pad mount transformers – testing, oil sampling, and component change out preferred.
• NETA Certification Preferred, But Not Required.
• MSHA 30 CFR Part 46 (coal/metal/non-metal | above ground/underground) certification preferred but not required.
• Knowledgeable on how to operate and interpret the readings from an insulation resistance tester, ductor, ratio, primary and secondary injection, hi-pot, turn-to-turn resistance tester, and Doble power factor test set.
• Strong analytical skills as well as oral and written communication skills.
• Able to write, assemble, and review test reports.
• Able to work overtime when needed.