Operations Manager
Company Overview
Riverstone Logistics (RLX) is a supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners, RLX began with furniture delivery and has grown into a nationwide provider serving complex supply chains across the United States. Purpose-driven, RLX exists to use its God-given talents and opportunities to love its neighbors, serve its communities, and improve its industry.
About the Role
The Operations Manager supports the General Manager with supervision of a client-based operation by successfully facilitating the client relationship at the local level. This position assists in maximizing labor efficiency while minimizing overhead and operational expenses. The Operations Manager also conducts operational analyses, audits current procedures to monitor and improve the efficiency of operations. The Operations Manager will spend most of his/her time in the office or warehouse maximizing the performance of the site.
Competencies
Customer Focus
Drive for Results
Ethics and Values
Problem Solving
Conflict Resolution
Functional/Technical Learning
Managing and Measuring Work
Timely Decision Making
Developing Direct Reports & Others
Motivating Others
Organizing
Essential Duties And Responsibilities
Supporting the General Manager in the meeting and exceeding client service goals
Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
Oversee operations and ensure objectives are being met
Act as a Location’s point of contact in absence of General Manager
Ensure the implementation and maintenance of Lean warehouse principles (when applicable)
Enforce company compliance standards across the entire operation
Maintain a professional appearance always, while setting an example for employees alike
Manage and perform activities related to dispatching, routing, and tracking transportation
Build a strong rapport with our service providers and clients
Communicate daily/shift goals of facility; devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships
Enforce location safety management plans
Support the Location Manager with ensuring successful compliance and performance of all vendors and service providers
Manage a team of direct reports (punctuality, performance PTO, discipline, coaching, etc.)
Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner
Perform other duties as assigned
Minimum Qualifications
High School Diploma/GED or equivalent required (Bachelor’s Degree preferred)
3-5 years of warehouse, distribution, and/or supply chain operations preferred, with at least 1 year of supervisory experience strongly preferred
Exposure to Lean principles, systems, and tools (where applicable)
Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.
Physical Demands and Work Environment
While performing the duties of this job, the employee is regularly required to walk and stand for long periods of time, communicate effectively with coworkers and outside stakeholders in person both on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects and there may be an occasional need to lift up to 100 pounds. This position may require extended work hours and travel.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.