Operations Manager

About the role

Reporting directly to the CEO and managing the build out and operations of our newest FC in Indianapolis, IN, this is a unique opportunity to join a team of rock stars and help build something great. We are growing rapidly and dreaming big, and in this role, you’ll get a chance to learn a ton, take on a lot of responsibility, and make a big impact.

Responsibilities

• Responsible for the overall safety, quality, productivity, and customer experience of shift operations.
• Support all safety programs to ensure a safe work environment for all team members, and develop and implement new safety initiatives to improve operations safety.
• Monitor performance of fulfillment center staff; ensure proper coaching and development of the team; mentor team members to be able to take on roles with greater responsibility, complexity, and leadership.
• Actively improve processes and systems to exceed safety, quality, and production goals.
• Review work forecasts and determine staffing needs to meet the daily, weekly, and monthly, production goals, making adjustments as needed and appropriate.
• Collect, analyze, and monitor data to reduce defects; passionate about creating improvement ideas, including ideas generated from your team, into improvement plans for your operation.
• You should be comfortable learning and using the principles of Six Sigma and Lean manufacturing.
• Escalate all issues to the Director or Senior Manager of Operations.

Qualifications

• A completed Bachelor’s Degree from an accredited university strongly preferred.
• Direct management experience of an hourly workforce; experience with a contingent workforce and management experience in a manufacturing, production, or distribution environment preferred.
• Excellent written and oral communication skills including an ability to communicate with the senior leadership team, clients, and warehouse staff.
• Ability to manage a team using performance metrics, as well as the ability to analyze data to identify opportunities to improve performance.
• Interest in long-term career development with a rapidly growing and innovative company.