Operations Manager, Solution Engineering & Services

About the role

As a Operations Manager, Solution Engineering & Services, you'll be the operating system for a global org spanning Solution Engineering and Professional Services - while also owning the financial and resource engine that keeps our Professional Services business predictable.

Achieve this by building capacity models, running forecasting in Salesforce and Rocketlane, owning invoicing accuracy in SAP, and deploying AI agents and automations that eliminate operational drag across the org.

• Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS;
• Evaluate new AI tooling and agentic capabilities on an ongoing basis, bringing proposals grounded in measurable efficiency gains;
• Own the integration layer between Salesforce, Rocketlane, SAP, Jira, and reporting tools;
• Build dashboards that lead to decisions and become the operational partner to Solution Engineering and Professional Services leadership;
• Build and run the weekly / monthly / quarterly rhythm: pipeline + capacity review, delivery health, KPI reviews, and QBR support;
• Partner with Finance / RevOps on services drivers; call out constraints proactively;
• Manage invoicing workflows and revenue recognition accuracy in SAP; flag and resolve discrepancies proactively;
• Support milestone billing triggers and ensure alignment between delivery milestones and finance timelines;
• Own resource planning and allocation in Rocketlane - ensure the right people are on the right projects at the right time;
• Track and report utilization targets; surface over/under-allocation risks;
• Co-own design of project health and hygiene in Rocketlane: milestone tracking, status updates, budget vs. actuals, and change control;
• Build templates and checklists that reduce ambiguity and prevent rework;
• Build and maintain an end-to-end capacity model across PS roles and regions: utilization, bench, skill coverage, and hiring needs;
• Standardize the pre-sales → delivery handoff, scoping → SOW inputs, and change control workflows.

Requirements

5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer-facing teams in SaaS

Proven track record building operating cadence, capacity planning, and PS forecasting

Dashboard ownership and strong operational storytelling

Rocketlane or equivalent PSA tool ownership: resource planning, project tracking, and utilization reporting

Experience designing and deploying workflow automations with n8n, Zapier, or equivalent integration tooling

Hands-on work with AI agents applied to operational workflows - timecard automation, resource recommendations, project health alerts

Invoicing and revenue recognition experience - comfortable in SAP or a comparable ERP

Strong systems thinking: can connect Salesforce → Rocketlane → SAP into a coherent operating model

Data fluency: comfortable modeling capacity and turning messy, multi-system data into decisions

Executive communication: concise, direct, high-signal

Qualifications

Familiarity with Jira delivery flows, ticket taxonomy design, and SLA governance

Experience supporting Solution Engineering orgs in addition to Professional Services

Familiarity with conversational AI or enterprise software deployment patterns

Skills

Technical proficiency with Salesforce, Rocketlane, SAP, Jira, Databricks, Swarmia, Elvance, n8n, Zapier

Benefits

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

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Pay

Salary Range: $150,000 USD - $175,000 USD