Manager, Managed Services Operations Engineering

Primary Responsibilities / Key Result Areas

• Provide operational engineering leadership for managed services with strong emphasis on MEO operations, ensuring SLA adherence and operational readiness.
• Act as primary point of contact for complex incidents and lead cross-functional resolution across Operations, Engineering, Service Assurance and external partners.
• Own operational engineering aspects of managed services and drive continuous improvement, focusing on service stability, resilience, and reduction of recurring issues.
• Ensure strong documentation, runbooks and effective knowledge transfer to NOCs, strengthening operational capability and service understanding across Managed Services Operations.
• Partner with cross-functional teams to resolve complex issues and contribute to continuous service improvement initiatives, ensuring operational insights and requirements are incorporated into service evolution.
• Mentor and develop Operations Engineering SMEs, foster technical expertise, continuous learning, and strong team engagement within a high-performance environment.

Qualifications & Experience Required

• 10+ years of experience in operations engineering, managed services, or network/service operations environments.
• Strong experience in MEO operations, including operational support of live satellite-based services.
• Solid knowledge of Satcom technologies and architecture.
• Proven experience with VSAT platforms and associated systems.
• Strong working knowledge of Linux/Unix environments.
• Proven experience working within ITIL-based frameworks, particularly Incident, Problem, and Change Management.
• Experience leading complex operational issues and cross-functional technical escalations in a 24/7 environment.
• Strong analytical, problem-solving, and communication skills.