Manager – Engineering, Managed Services
CDW · United States · 1 mo ago
RemoteRemoteManagement$117k–$177k/yrFull-time
We need to output only HTML fragment, with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "About Us" maybe? The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content.
The posting includes:
- Intro paragraph: "The Manager – Engineering, Managed Services leads a cloud-focused, platform-agnostic Managed Services Engineering team to achieve operational excellence, customer satisfaction, service quality, and financial performance. This role is accountable for service delivery outcomes, resource management, continuous service improvement, and team development while serving as a product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings."
That could be "About the role".
Then "What You Will Do" list: bullet points (actually sentences). Those are responsibilities.
Then "What We Expect Of You": includes education/experience requirements, plus "a plus" items. Those could be Requirements and Qualifications and Skills.
We need to separate into sections: Requirements (maybe education/experience), Qualifications (maybe plus items?), Skills (maybe communication, leadership). But we need to decide based on content.
The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include those headings if we have content.
We have Pay: "Pay range: $117,000 - $177,000 depending on experience and skill set Annual bonus target of 20% subject to terms and conditions of plan". That's specific pay info, so include Pay section.
Benefits: "Benefits overview: https://cdw.benefit-info.com/". That's a link; we can include Benefits section with that link.
Schedule: Not mentioned. No schedule info. So we should not include Schedule heading.
We also have "Ability to travel up to 25% as needed, a plus." That could be under Requirements or Skills? Probably Requirements.
We have "As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization..." That's more about role expectations, maybe under Responsibilities or About the role. Could be part of About the role.
We also have "About Us" and EEO statements etc. Those are boilerplate; we should remove.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details exactly as given, but we can format into HTML.
We must not repeat job title as heading. So no heading for Manager – Engineering, Managed Services.
We must not put Job ID/requisition numbers as headings (none present).
We need to use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "About Us" maybe? The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content.
The posting includes:
- Intro paragraph: "The Manager – Engineering, Managed Services leads a cloud-focused, platform-agnostic Managed Services Engineering team to achieve operational excellence, customer satisfaction, service quality, and financial performance. This role is accountable for service delivery outcomes, resource management, continuous service improvement, and team development while serving as a product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings."
That could be "About the role".
Then "What You Will Do" list: bullet points (actually sentences). Those are responsibilities.
Then "What We Expect Of You": includes education/experience requirements, plus "a plus" items. Those could be Requirements and Qualifications and Skills.
We need to separate into sections: Requirements (maybe education/experience), Qualifications (maybe plus items?), Skills (maybe communication, leadership). But we need to decide based on content.
The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include those headings if we have content.
We have Pay: "Pay range: $117,000 - $177,000 depending on experience and skill set Annual bonus target of 20% subject to terms and conditions of plan". That's specific pay info, so include Pay section.
Benefits: "Benefits overview: https://cdw.benefit-info.com/". That's a link; we can include Benefits section with that link.
Schedule: Not mentioned. No schedule info. So we should not include Schedule heading.
We also have "Ability to travel up to 25% as needed, a plus." That could be under Requirements or Skills? Probably Requirements.
We have "As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization..." That's more about role expectations, maybe under Responsibilities or About the role. Could be part of About the role.
We also have "About Us" and EEO statements etc. Those are boilerplate; we should remove.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details exactly as given, but we can format into HTML.
We must not repeat job title as heading. So no heading for Manager – Engineering, Managed Services.
We must not put Job ID/requisition numbers as headings (none present).
We need to use - for any list of duties/requirements/benefits, and
for prose.
Thus:
- About the role: prose paragraph(s). Could be multiple paragraphs: the intro plus maybe the AI-fluent part? The AI-fluent part is about leadership expectations; could be part of About the role or Responsibilities. Let's treat as part of About the role (since it's about role expectations). We'll keep as prose.
- Responsibilities: list of duties from "What You Will Do". Each bullet is a sentence; we can make
- each.
- Requirements: education/experience requirements: "Bachelor’s degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience." plus maybe "Ability to travel up to 25% as needed, a plus." but that's a plus; maybe put under Skills? But we can include travel under Requirements as a plus? The instruction: we should not create sections with filler like "a plus". But we can include the plus items as part of the section; they are substantive. So we can include them.
- Qualifications: maybe "Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus." etc. Could be separate.
- Skills: maybe "Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus. Strong written and verbal communication skills, a plus. Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus." plus ITIL etc.
But we need to avoid duplication. Let's parse the "What We Expect Of You" paragraph:
"Bachelor’s degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience.
Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus.
Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, a plus.
Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus.
Strong written and verbal communication skills, a plus.
Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus.
Ability to travel up to 25% as needed, a plus."
Thus we can categorize:
- Requirements: the education/experience requirement (Bachelor's degree etc.) plus maybe travel? Travel is a plus but could be under Requirements as well.
- Qualifications: maybe the "previous consulting..." and "Experience with ITIL..." etc. Those are qualifications/experience.
- Skills: ability to lead teams, communication skills, experience working with vendors etc. Actually those overlap.
But we can just make three sections: Requirements (education/experience), Qualifications (previous experience, ITIL), Skills (leadership, communication, vendor experience, travel). Ensure we don't repeat content.
We must preserve all substantive information; we cannot omit any of the plus items. So we need to include each bullet.
Let's list them:
1. Bachelor’s degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience.
2. Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus.
3. Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, a plus.
4. Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus.
5. Strong written and verbal communication skills, a plus.
6. Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus.
7. Ability to travel up to 25% as needed, a plus.
Now we need to decide which go where.
Maybe:
Requirements: #1 (education/experience) and #7 (travel) as a requirement? Travel is a plus but still a requirement? We'll put under Requirements.
Qualifications: #2 and #3 (previous experience, ITIL).
Skills: #4, #5, #6 (leadership, communication, vendor experience).
That seems reasonable.
Now Responsibilities: list from "What You Will Do". Let's extract each sentence:
- Lead a Managed Services Engineering team responsible for delivering assigned cloud, automation, observability, security, infrastructure, and managed operations services in alignment with service strategy, customer requirements, contracts, and statements of work.
- Own end-to-end service delivery and operational performance for assigned government customer environments, ensuring compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements.
- Execute service level agreements using established operational frameworks, standard operating procedures, runbooks, service management practices, and governance processes.
- Drive continuous service improvement across processes, tooling, automation, service health, operational resilience, customer experience, security, and team performance.
- Allocate engineering resources to support, maintain, modernize, secure, and optimize assigned cloud and hybrid technology services.
- Establish effective on-call and escalation practices to ensure appropriate coverage, timely response, and operational continuity for critical government services.
- Identify opportunities to automate operational processes, reduce manual effort, improve service reliability, and increase scalability across the managed services portfolio.
That's 7 bullets.
Now About the role: combine the intro paragraph and the AI-fluent leadership paragraph.
Intro: "The Manager – Engineering, Managed Services leads a cloud-focused, platform-agnostic Managed Services Engineering team to achieve operational excellence, customer satisfaction, service quality, and financial performance. This role is accountable for service delivery outcomes, resource management, continuous service improvement, and team development while serving as a product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings."
AI-fluent part: "As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning."
Also there is a sentence about CDW commitment to equitable hiring process etc. That's boilerplate EEO; we should remove.
Also "About Us" paragraph is boilerplate; remove.
Thus About the role will contain those two paragraphs.
Now Benefits: "Benefits overview: https://cdw.benefit-info.com/". We'll make a
with that link maybe as . Keep as prose.
Pay: "Pay range: $117,000 - $177,000 depending on experience and skill set Annual bonus target of 20% subject to terms and conditions of plan". Also "Salary ranges may be subject to geographic differentials". That's also pay info. We'll include that.
Thus Pay section: include both sentences.
Now we must not include Schedule.
Now output HTML fragment: only the HTML, no markdown fences.
We'll structure:
About the role
...
...
Responsibilities
- ...
...
Requirements
- Bachelor’s degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience.
- Ability to travel up to 25% as needed, a plus.
Qualifications
- Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus.
- Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, a plus.
Skills
- Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus.
- Strong written and verbal communication skills, a plus.
- Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus.
Benefits
Benefits overview: https://cdw.benefit-info.com/
Pay
Pay range: $117,000 - $177,000 depending on experience and skill set. Annual bonus target of 20% subject to terms and conditions of plan. Salary ranges may be subject to geographic differentials.
Check that we didn't repeat any content inadvertently. We included all bullets from What We Expect Of You. Did we miss any? Let's verify:
- Bachelor’s degree required and 7 years of experience with 1 year of managerial
for prose. Thus: - About the role: prose paragraph(s). Could be multiple paragraphs: the intro plus maybe the AI-fluent part? The AI-fluent part is about leadership expectations; could be part of About the role or Responsibilities. Let's treat as part of About the role (since it's about role expectations). We'll keep as prose. - Responsibilities: list of duties from "What You Will Do". Each bullet is a sentence; we can make
- each.
- Requirements: education/experience requirements: "Bachelor’s degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience." plus maybe "Ability to travel up to 25% as needed, a plus." but that's a plus; maybe put under Skills? But we can include travel under Requirements as a plus? The instruction: we should not create sections with filler like "a plus". But we can include the plus items as part of the section; they are substantive. So we can include them.
- Qualifications: maybe "Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus." etc. Could be separate.
- Skills: maybe "Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus. Strong written and verbal communication skills, a plus. Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus." plus ITIL etc.
But we need to avoid duplication. Let's parse the "What We Expect Of You" paragraph:
"Bachelor’s degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience.
Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus.
Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, a plus.
Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus.
Strong written and verbal communication skills, a plus.
Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus.
Ability to travel up to 25% as needed, a plus."
Thus we can categorize:
- Requirements: the education/experience requirement (Bachelor's degree etc.) plus maybe travel? Travel is a plus but could be under Requirements as well.
- Qualifications: maybe the "previous consulting..." and "Experience with ITIL..." etc. Those are qualifications/experience.
- Skills: ability to lead teams, communication skills, experience working with vendors etc. Actually those overlap.
But we can just make three sections: Requirements (education/experience), Qualifications (previous experience, ITIL), Skills (leadership, communication, vendor experience, travel). Ensure we don't repeat content.
We must preserve all substantive information; we cannot omit any of the plus items. So we need to include each bullet.
Let's list them:
1. Bachelor’s degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience.
2. Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus.
3. Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, a plus.
4. Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus.
5. Strong written and verbal communication skills, a plus.
6. Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus.
7. Ability to travel up to 25% as needed, a plus.
Now we need to decide which go where.
Maybe:
Requirements: #1 (education/experience) and #7 (travel) as a requirement? Travel is a plus but still a requirement? We'll put under Requirements.
Qualifications: #2 and #3 (previous experience, ITIL).
Skills: #4, #5, #6 (leadership, communication, vendor experience).
That seems reasonable.
Now Responsibilities: list from "What You Will Do". Let's extract each sentence:
- Lead a Managed Services Engineering team responsible for delivering assigned cloud, automation, observability, security, infrastructure, and managed operations services in alignment with service strategy, customer requirements, contracts, and statements of work.
- Own end-to-end service delivery and operational performance for assigned government customer environments, ensuring compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements.
- Execute service level agreements using established operational frameworks, standard operating procedures, runbooks, service management practices, and governance processes.
- Drive continuous service improvement across processes, tooling, automation, service health, operational resilience, customer experience, security, and team performance.
- Allocate engineering resources to support, maintain, modernize, secure, and optimize assigned cloud and hybrid technology services.
- Establish effective on-call and escalation practices to ensure appropriate coverage, timely response, and operational continuity for critical government services.
- Identify opportunities to automate operational processes, reduce manual effort, improve service reliability, and increase scalability across the managed services portfolio.
That's 7 bullets.
Now About the role: combine the intro paragraph and the AI-fluent leadership paragraph.
Intro: "The Manager – Engineering, Managed Services leads a cloud-focused, platform-agnostic Managed Services Engineering team to achieve operational excellence, customer satisfaction, service quality, and financial performance. This role is accountable for service delivery outcomes, resource management, continuous service improvement, and team development while serving as a product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings."
AI-fluent part: "As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning."
Also there is a sentence about CDW commitment to equitable hiring process etc. That's boilerplate EEO; we should remove.
Also "About Us" paragraph is boilerplate; remove.
Thus About the role will contain those two paragraphs.
Now Benefits: "Benefits overview: https://cdw.benefit-info.com/". We'll make a
with that link maybe as . Keep as prose. Pay: "Pay range: $117,000 - $177,000 depending on experience and skill set Annual bonus target of 20% subject to terms and conditions of plan". Also "Salary ranges may be subject to geographic differentials". That's also pay info. We'll include that. Thus Pay section: include both sentences. Now we must not include Schedule. Now output HTML fragment: only the HTML, no markdown fences. We'll structure:
About the role
...
...
Responsibilities
- ... ...
Requirements
- Bachelor’s degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience.
- Ability to travel up to 25% as needed, a plus.
Qualifications
- Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus.
- Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, a plus.
Skills
- Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus.
- Strong written and verbal communication skills, a plus.
- Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus.
Benefits
Benefits overview: https://cdw.benefit-info.com/
Pay
Pay range: $117,000 - $177,000 depending on experience and skill set. Annual bonus target of 20% subject to terms and conditions of plan. Salary ranges may be subject to geographic differentials.
Check that we didn't repeat any content inadvertently. We included all bullets from What We Expect Of You. Did we miss any? Let's verify: - Bachelor’s degree required and 7 years of experience with 1 year of managerial