Manager – Engineering, Managed Services

About the role

Leads a cloud-focused, platform-agnostic Managed Services Engineering team to achieve operational excellence, customer satisfaction, service quality, and financial performance. This role is accountable for service delivery outcomes, resource management, continuous service improvement, and team development while serving as a product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings.

Responsibilities

• Lead a Managed Services Engineering team responsible for delivering assigned cloud, automation, observability, security, infrastructure, and managed operations services in alignment with service strategy, customer requirements, contracts, and statements of work.
• Own end-to-end service delivery and operational performance for assigned government customer environments, ensuring compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements.
• Execute service level agreements using established operational frameworks, standard operating procedures, runbooks, service management practices, and governance processes.
• Drive continuous service improvement across processes, tooling, automation, service health, operational resilience, customer experience, security, and team performance.
• Allocate engineering resources to support, maintain, modernize, secure, and optimize assigned cloud and hybrid technology services.
• Establish effective on-call and escalation practices to ensure appropriate coverage, timely response, and operational continuity for critical government services.
• Identify opportunities to automate operational processes, reduce manual effort, improve service reliability, and increase scalability across the managed services portfolio.
• Champion and be accountable for CDW’s vision of becoming an AI-fluent organization by modeling curiosity, encouraging responsible AI adoption, and fostering a culture of continuous learning.
• Guide teams in building confidence and capability with AI tools and practices, promoting openness to experimentation and shared learning.

Requirements

• Bachelor’s degree required and 5 years of experience OR 9 years of work experience required.
• Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience is a plus.
• Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement is a plus.
• Ability to lead teams, gain consensus, prioritize work, and drive measurable results is a plus.
• Strong written and verbal communication skills is a plus.
• Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools is a plus.
• Ability to travel up to 25% as needed is a plus.

Pay

Pay range: $117,000 - $177,000 depending on experience and skill set. Annual bonus target of 20% subject to terms and conditions of plan.

Benefits

Benefits overview available at CDW Benefits Information.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning.

We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.