Operations Manager, Soft Services

About the role

The GDI Ainsworth family is seeking a dynamic leader to oversee Facilities Soft Services and third-party providers across an assigned region. Reporting to the Regional General Manager, this role leads technicians and coordinators to deliver services including janitorial, event support, landscaping, pest control, waste management, mailroom, laundry, and MAC services for a premier automotive client. The ideal candidate brings strong facilities management, operational leadership, and HES expertise, with a focus on service excellence, safety, efficiency, and continuous improvement.

Responsibilities

• Oversee the execution of Soft Services operations, ensuring high-quality service delivery across janitorial, MAC, event coordination, landscaping, pest control, waste management, mailroom operations, and laundry services.
• Interface with customers to ensure workflow completion and timely service outcomes.
• Conduct quality assurance inspections and follow-ups across all facility services, including those beyond the primary scope of responsibility.
• Ensure work records are accurate, up-to-date, and properly documented.
• Lead event and incident investigations (e.g., Root Cause and Corrective Action) and track resolution of corrective actions within the portfolio.
• Support monthly, quarterly, and annual performance reporting based on Quality Control Plan measures.
• Participate in the development of operating and capital expense budgets for assigned portfolios.
• Identify cost-saving opportunities and implement innovative strategies to improve operational efficiencies.
• Investigate and implement new technology or process enhancements to improve service delivery.
• Ensure compliance with health, safety, and environmental regulations at all levels, including adherence to GDI/Ainsworth, client, and jurisdictional (AHJ) requirements.
• Champion a safety-first culture, promoting compliance with HES standards across all operations.
• Provide guidance and oversight to maintain a positive, compliant, and risk-free work environment.
• Lead a team of technicians, event coordinators, and third-party service providers, fostering strong employee engagement and professional development.
• Facilitate cross-functional collaboration with internal teams and external partners to ensure seamless service execution.
• Participate in client performance reviews (e.g., Monthly Business Reviews, Quarterly Business Reviews) and ensure alignment with client expectations.
• Maintain a positive and productive work environment that enables strong employee retention and service excellence.

Qualifications

• 5+ years of direct IFM leadership (e.g., Janitorial Manager, Operations Manager) or a bachelor’s degree in hospitality or management with at least 3 years of direct operational leadership experience.
• Experience operating within workflow systems, particularly CMMS platforms (e.g., eMaint, Maximo).
• Strong attention to detail with the ability to efficiently meet deadlines and project outcomes.
• Ability to follow prescribed plans and provide constructive feedback when objectives cannot be met.
• Experience with continuous improvement methodologies (e.g., Lean Six Sigma).
• Strong oral and written communication skills, with the ability to communicate effectively at all levels of the organization.
• Excellent analytical and problem-solving skills, particularly in conducting incident investigations and risk mitigation.
• Ability to produce and communicate detailed reports.
• Fluency in English is required, with bilingual proficiency (Spanish/French) being an asset.

Benefits

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

• Comprehensive health, dental and medical benefits, including wellness supports and generous vacation
• Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
• Flexibility: Hybrid working models, where applicable
• Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.