Operations Manager - Snow Removal/Landscaping (Relocation considered for qualified candidates)

Major Areas of Focus

The Operations Manager (OPM) is responsible for directing operations, managing teams, and ensuring service delivery. They oversee all aspects of service center operations, including fleet management, purchasing, and client relations.

Essential Duties and Responsibilities

• Keeps master scheduling tools updated and provides operational schedules to account executives and production managers.
• Manages fleet needs against production requirements and communicates these needs to the Director of Operations.
• Manages designated Fleet Supervisor and all repair and maintenance needs of assigned fleet.
• Manages fleet inventory systems and designated 5s Leader.
• Manages all Field Supervisors and Production Managers, creating incident reports and compiling information as needed.
• Drives ECF Egress and Egress standards.
• Manages job budget of hours and materials, approves expense reports, and manages payroll for field staff.
• Supports sales team with proactive communication and updates.
• Oversees purchasing for materials, sub-contractors, and fleet repair and maintenance needs.
• Coordinates with clients to ensure customer satisfaction.
• Participates in recruiting, hiring, and development of team members.
• Ensures compliance with company policies and maintains adequate staffing levels.
• Administers disciplinary protocols and manages uniforms and equipment for subordinates.
• Supports Account Executives and Project Managers with estimating processes and proposal development.
• Manages post-sale quality control and warranty programs.
• Ensures assigned fleet, personnel uniforms, and job sites meet professional image standards.
• Conducts and administers professional standards training and ensures adherence to safety standards.

Financial

• Purchases goods, services, and materials within job budget; approvals required by superior manager.
• Manages job budget of hours and materials with Production Managers and Field Supervisors to ensure budget is met.
• Approves expense reports and payroll for subordinates.
• Approves purchasing requisitions for subordinates.
• May assist in AR matters if directed by Director of Operations.

Client Management

• Coordinates with project clients and Account Executives to ensure customer satisfaction.
• Participates in customer service-related activities at the direction of the Director of Operations or corporate office staff.

Human Resources

• Recruits, hires, and develops team members.
• Ensures new hires complete orientation per policy.
• Follows company policies and ensures team members obey safety, quality, and excellence rules and guidelines.
• Takes the lead in maintaining adequate staff to meet production needs.
• Administers disciplinary protocols applicable to subordinates.

Sales & Quality Assurance

• Supports Account Executives and Project Managers with estimating processes and proposal development.
• Manages post-sale quality control and warranty programs.

Image Control

• Ensures assigned fleet, personnel uniforms, and job sites meet professional image standards.
• Conducts and administers professional standards training.
• Ensures personnel observe safety standards during working hours, at job sites, in public places, in transit, and at branch facilities.