Operations Manager, Senior (Southern Border)

About the role

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. Buckland is looking for an Operations Manager, Senior.

Responsibilities

• Provide the highest level of customer service to clients, vendors, and service providers.
• Strategically plan and manage the customs operations, warehouse, and customer services.
• Assist team members in problem solving and addressing errors accordingly.
• Ensure direct reports are working towards meeting department KPIs.
• Initiate new client process including client set up, monitoring progress and follow up with client for regular updates (resources, execution, and approvals).
• Support the Business Development team with client requests such as quoting, providing data, and any other information as needed.
• Ensure all operations adhere to laws, guidelines, quality management and customs requirements.
• Conduct regular audits of processes to identify deviations from standard.
• Support line of business director in creating departmental budget and report high risk issues.
• Strong communication skills, both written and verbal.
• Ability to create detailed reports and documentation using Microsoft Office tools such as Word, Excel, Outlook, and PowerPoint.
• Align team efforts by practicing critical decision making, effective planning and prioritizing tasks ensuring decisions are aligned with company's vision.
• Thrives in a fast-paced environment reaffirming the importance of urgency and accuracy while creating and fostering a continuous improvement culture.
• Develop, implement, and maintain efficient workflows to optimize team productivity, minimize downtime for smooth operations