Senior Regional Operations Manager

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non‑profit primary care provider. We treat all patients with the respect they deserve while providing high‑quality, integrated medical, dental, behavioral health, and pharmacy services. NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training with a goal to retain rural youth. For providers, this means you will be surrounded by a well‑trained support team so you can focus on treating your patients.

Benefits

• Four weeks of paid time off plus nine paid holidays
• Medical and vision insurance for you and your family is 100 % paid for by NEW Health
• Health Savings Account and Flexible Spending Account options
• Free Life Flight membership for your family
• 401(k) plan with matching contribution
• Continuing professional education, license, and tuition reimbursement opportunities
• Loan repayment opportunities through the National Health Service Corps and Washington State Health Professional Loan Repayment Program

Purpose of the Position

The Senior Regional Operations Manager is responsible for providing leadership, direction, and operational oversight across assigned clinics and service lines within NEW Health. This position ensures the effective implementation of organizational strategies, standardization of workflows, and consistent delivery of high‑quality, patient‑centered services. The role drives operational performance, financial stewardship, and regulatory compliance while supporting access to care and advancing NEW Health's mission, values, and strategic priorities.

Essential Duties and Responsibilities

• Provides regional oversight of operations across assigned clinics and service lines to ensure consistent execution of organizational standards and workflows.
• Monitors regional performance metrics across access, utilization, quality, patient experience, and financial sustainability, and supports achievement of goals established by Executive Leadership.
• Implements and reinforces standardized workflows, policies, and operational best practices across clinics to improve consistency and efficiency.
• Monitors staffing patterns, labor utilization, and budget performance within established parameters and elevates significant variances or resource concerns to the Director of Operations.
• Analyzes performance data to identify trends and operational gaps and recommends improvement opportunities to the Director of Operations and clinic leaders.
• Provides direct supervision, coaching, and performance support to Clinic Operations Managers and Managers‑in‑Training to strengthen leadership capability and accountability.
• Collaborates with clinical leadership and support departments to align regional operations with organizational priorities and initiatives.
• Identifies operational, regulatory, and patient‑safety risks and ensures timely escalation and resolution of issues.
• Supports implementation and sustainment of organizational initiatives, compliance requirements, and continuous improvement efforts.
• Performs other duties as assigned.

Decision‑Making Authority

• Makes decisions regarding regional staffing and scheduling adjustments in alignment with organizational policies, budget parameters, and operational needs.
• Implements operational policies, procedures, and workflow standards across assigned clinics.
• Determines escalation of significant operational, compliance, and patient‑safety issues to the Director of Operations.

Qualifications

• Bachelor’s degree in healthcare administration, business administration, public health, or a related field required; master’s degree preferred.
• Progressive leadership experience in multi‑site healthcare operations, ambulatory care, or community health preferred.
• Experience supervising managers and leading performance improvement, budgeting, and operational standardization initiatives strongly preferred.

Knowledge, Skills, and Abilities

• Strong knowledge of clinic operations, performance improvement, financial stewardship, labor management, and regulatory compliance.
• Ability to lead through influence, develop leaders, analyze performance data, manage competing priorities, and build collaborative relationships across clinical and administrative teams.
• Strong communication, problem‑solving, and change‑management skills.

Compliance and Organizational Expectations

The Senior Regional Operations Manager is expected to support compliance with applicable federal, state, and local laws, accreditation standards, payer requirements, and organizational policies and procedures. In an FQHC environment, this includes promoting access, quality, patient‑centered care, operational integrity, and stewardship of resources in service to the communities served.

Work Environment and Physical Demands

Required to stand, sit and be mobile 1/3 to 2/3 of the time. Hands are used to finger, handle, or feel over 2/3 of the time, while reaching with hands and arms occurs 1/3 of the day. Climbing or balancing, stooping, kneeling, or crouching occurs less than 1/3 of the time. Communication by talking/hearing occurs over 2/3 of the day. Lifting or exerting force is about 50 % up to 10 lb and less than 1/3 of the time up to 25‑40 lb; rarely more than 41 lb. Travel may be required.