Operations Manager - Savannah, GA

Manages all activities related to branch operations and development of branch services for assigned accounts, either directly or through subordinate supervisors.

Responsibilities

• Maintains security operations business plans, including program requirements, labor hours, cycle, production costs, and image.
• Provides input for service strategy development and research on new and emerging services.
• Ensures successful implementation of new contract start-ups, covering personnel, materials, training, subcontracts, facilities, tooling, and equipment.
• Proactively meets client needs through regular meetings, addressing issues, and offering security and technical expertise.
• Ensures customer satisfaction and meets all established cost, quality, and delivery commitments.
• Coordinates operating activities with other organizational functions and suppliers to optimize service and resource utilization.
• Reviews service and operating reports to resolve operational, service, and maintenance problems, minimizing costs and preventing lost coverage.
• Performs administrative tasks, including compiling, storing, and retrieving data for reports.
• Partners with Human Resources to ensure thorough training on client, company, government, and customer policies.
• Coordinates site-specific OJT, client-specific training, and annual refresher training for security personnel.
• Manages overtime costs effectively within company targets and ensures contractual scheduled hours are met.
• Reconciles security logs, reviews incident reports, and coordinates preliminary investigations.
• Performs account audits and off-hour visits, completing required documentation.
• Develops and maintains operational procedures and site-specific post orders for security staff reference.
• Manages uniforms, equipment, supplies, and vehicles at client sites, maintaining inventory.
• Available 24/7 for emergency or placement purposes, responding promptly to all contacts/calls.

Supervisory Responsibilities

• Manages 1-5 subordinates who supervise up to 75 employees across various accounts/posts.
• Directly supervises approximately 200 hourly employees.
• Responsibilities include training, planning, assigning work, appraising performance, addressing complaints, and resolving problems.

Requirements

• Bachelor’s degree from a four-year college or university, plus three to five years of management experience, or equivalent combination of education and experience.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from managers, clients, customers, and the public.
• Ability to calculate figures such as discounts, commissions, and percentages.
• Ability to solve practical problems and interpret instructions in written, oral, diagram, or schedule form.
• Knowledge of contact management systems, inventory software, payroll systems, MS Office Project Management software, and intermediate to advanced MS Office (Word, Excel, Outlook).
• Valid state driver’s license and CPR/AED/First Aid certification.
• Available 24/7 and willing to travel up to 50% for inspections or corporate needs.
• Ability to pass a drug screen and criminal background check.

Physical Demands

• Regularly required to sit, use hands, and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl.

Skills

• Analytical: Collects and researches data; uses intuition and experience to complement data; designs workflows.
• Problem Solving: Identifies and resolves problems promptly; gathers and analyzes information; develops alternative solutions.
• Project Management: Develops project plans; coordinates projects; communicates progress; manages team activities.
• Technical Skills: Pursues training and development; shares expertise with others.
• Customer Service: Manages difficult customer situations; responds promptly to needs; solicits feedback to improve service.
• Interpersonal Skills: Focuses on solving conflict; maintains confidentiality; listens without interrupting.
• Communication: Speaks clearly and persuasively; writes clearly and informatively; presents data effectively.
• Teamwork: Balances team and individual responsibilities; contributes to team spirit; supports team efforts.
• Change Management: Develops implementation plans; communicates changes effectively; builds commitment.
• Leadership: Inspires and motivates others; influences actions and opinions; accepts feedback.
• Quality Management: Looks for ways to improve quality; demonstrates accuracy and thoroughness.
• Cost Consciousness: Works within budget; implements cost-saving measures.
• Adaptability: Adapts to changes; manages competing demands; deals with frequent change or delays.
• Initiative: Volunteers readily; seeks increased responsibilities; takes independent actions.
• Innovation: Displays original thinking; generates suggestions for improvement; presents ideas effectively.