Operations Manager - Salt Lake City

About the role

The Operations Manager at Red Stag Fulfillment is responsible for strengthening the operation by leading day-to-day Operations of the Inbound/Inventory Teams. They support Assistant General Managers in leading their Team of Supervisors and all Team Members while maintaining the exceptionally high standards of Red Stag Fulfillment.

Responsibilities

• Support the Assistant General Managers in leading their Team of Supervisors and all Team Members
• Maintain the exceptionally high standards of Red Stag Fulfillment by ensuring volume, financial, and quality standards are maintained and improved
• Help the Assistant General Managers and General Manager in setting and maintaining appropriate staffing levels, and managing, coaching and mentoring Supervisors
• Foster a culture of development and inclusion that supports and embodies the RSF core values
• Support the site General Managers in owning responsibility of the facility, which will include financial, operations, personnel, and client success
• Acquire, retain, and engage top-tier talent for the Outbound Team to create a culture of leadership, coaching, and development
• Build a high-performance culture that embodies our core values of ownership and sweating the small stuff
• Provide oversight for your departmental team to ensure completion of daily work within your production areas while exceeding KPI targets
• Assist in establishing and maintaining KPIs for your departments
• Drive operational efficiencies for your department and the facility as a whole
• Drive key operational efficiency metrics that ensure client satisfaction and profitable growth
• Be curious in nature, listening to the concerns and feedback of the team and using that information to help the company diagnose gaps in our processes
• Prioritize safe warehouse procedures, identify potential hazards, and recommend improvements to standard processes where necessary

Requirements

• Inquire about the qualifications and desired characteristics for the role
• Have a proven record of training and maintaining safety standards
• Have a strong sense of urgency with proven ability to multi-task
• Have working knowledge of OSHA and EPA regulations
• Have intermediate Excel skills
• Have a strong understanding of the concept of Standard Work and importance of routine
• Have experience in Lean, Continuous Improvement environments and demonstrate results in making sustained process improvements
• Have demonstrated ability to make data-based decisions through analytics and KPI-focused leadership
• Have the ability to hire, coach, and mentor groups and individuals
• Have prior eCommerce experience (preferred)
• Bilingual (Spanish/English) is strongly preferred

Qualifications

• Undergraduate degree or 5 years’ experience in a logistics, manufacturing, or warehouse operational leadership role or with commensurate experience at Red Stag
• Strong sense of urgency with proven ability to multi-task
• Proven record of training and maintaining safety standards
• Working knowledge of OSHA and EPA regulations
• Intermediate Excel skills
• Strong understanding of the concept of Standard Work and importance of routine
• Experience in Lean, Continuous Improvement environments and demonstrated results in making sustained process improvements
• Demonstrated ability to make data-based decisions through analytics and KPI-focused leadership
• Ability to hire, coach, and mentor groups and individuals
• Prior eCommerce experience is preferred
• Bilingual (Spanish/English) is strongly preferred

Skills

• Technical
• Fiscally Responsible
• People
• Process Improvement
• Growth Mindset
• Honesty

Benefits

Red Stag Fulfillment offers a competitive benefits package that includes:

• Health insurance
• Retirement plans
• Flexible spending accounts
• Employee assistance programs
• Professional development opportunities

Pay

The salary range for this position is $70,000 - $90,000 annually.

Schedule

This is an exempt (salaried) position with no travel requirements and remote work is not available.