Operations Manager - Rochester

About the role

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities. The Operations Manager (OM) will report to the General Manager and assist with all supervisory duties outlined below. The OM will work onsite and will actively communicate with the client as well as other vendors.

Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies
• Ensure that all bus routes are constantly operating and adequately servicing the client’s needs
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
• Hire (interviews, road tests, training, etc.), train and develop new drivers
• Analyze and interpret ridership numbers and suggest route changes accordingly
• Support the development of company policy and procedures
• Support the General Manager as needed
• Additional duties and responsibilities may apply

Requirements

• Hard Requirements: 3+ years' experience in Operations Management
• Preferred Requirements: Work experience in public or private alternative transportation demand management (TDM) highly desirable

Skills

• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills
• Excellent customer service skills
• Self-motivated with the ability to prioritize and problem solve
• Prior knowledge of DMV policies and procedures is preferred but not required
• Well versed in all aspects of DOT compliance
• Licensed Class B driver (Passenger and Air brakes endorsement) a bonus but not required
• Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period
• Additional skills and physical demands may apply

Benefits

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits
• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance
• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location