Operations Manager - Returns (A Shift) - East Coast Fulfillment Center

About the role

The Operations Manager is a seasoned leader with several years of experience leading and developing teams in support of the business strategy in processes, policies, and procedures. The role is responsible for delivering on overall customer promise, driving results through coaching, performance management, and monitoring results. This role also meets financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.

Responsibilities

• Support the business strategy or driving results for overall safety, quality and performance
• Lead, develop, and grow the performance of a team of about 20 employees
• Recruit, select, on-board, and train the right resources
• Drive warehouse associates' results by coaching, counseling, and disciplining employees; planning, monitoring, and providing feedback on job performance
• Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies
• Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
• Drive KPI metrics as well as 4DX and facility performance scorecards

Requirements

• 5+ years of warehouse experience in a managerial role
• Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality
• Demonstrated capabilities in developing others and growing leadership competencies in their direct reports
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Hands-on experience with warehouse management software and databases
• Able to analyze data and determine actions based on improvement opportunities
• Excellent verbal and written communication skills

Qualifications

• Proven leadership and management experience
• Experience with warehouse management systems and databases
• Ability to manage and motivate a team
• Knowledge of warehousing KPIs and best practices
• Strong analytical and problem-solving skills

Skills

• Warehouse management
• Team leadership
• Performance management
• Process improvement
• Data analysis

Benefits

Nordstrom offers a comprehensive benefits package including:

• Medical/Vision, Dental, Retirement
• Paid Time Off (PTO)
• Life Insurance and Disability
• Merchandise Discount and Employee Assistance Program (EAP)

Additionally, Nordstrom may offer performance-based incentives/bonuses. For Los Angeles or San Francisco applicants, background checks are conducted after conditional offer and consideration is given to qualified applicants with criminal histories in a manner consistent with legal requirements.