Operations Manager

About the role

The Dental Office of Renton is seeking an Operations Manager Trainee (OMT) to gain experience and develop skills in running a financially viable PDS supported dental office. The OMT will be part of the OM Development Program, working closely with the Owner Dentist to manage various aspects of the office.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain a professional appearance and demeanor
• Implement an office success plan and staff development
• Ensure compliance with company policies and regulatory bodies

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations, and exclusions
• Experience leading a team, mentoring, and coaching subordinates
• Results-oriented, effective team builder, patient advocate, process-focused operator, financial acumen, influencer, and organizational ability

Preferred Qualifications

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask, prioritize tasks, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize duties, coach, mentor, train, write performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability, detail orientation, problem-solving, and proactive, patient-focused abilities

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$34.50 - $43.00 / Hourly

Pay

This role will be a salaried position upon completion of the Operations Manager training program.

Schedule

The work environment is primarily sedentary but may require field visits and driving. Temperatures are controlled with no direct exposure to hazardous physical substances. Noise levels are usually low to moderate. The team member will frequently lift and/or carry materials weighing up to 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Company Information

PDS Health is an Equal Opportunity Employer. We celebrate diversity and unite in our mission to create healthier and happier team members.