Operations Manager - Production and Installation

About the role

Closet Factory of Kentucky designs, manufactures, and installs custom closets, garages, offices, pantries, mudrooms, wall beds, entertainment centers, bars, and other custom spaces. The Operations Manager - Production & Installation leads shop, manufacturing, and field installation operations, turning sold projects into efficiently manufactured, professionally installed, and successfully completed jobs.

Responsibilities

• Lead daily production, shop, and installation operations
• Manage scheduling, capacity, workflow, staffing, and labor efficiency
• Lead, coach, develop, and hold production and installation teams accountable
• Ensure projects are manufactured accurately and installed professionally and on schedule
• Drive quality while reducing rework, services, material waste, and downtime
• Establish and monitor operational KPIs and performance standards
• Identify bottlenecks and implement practical process improvements
• Maintain a clean, organized, efficient, and safe production environment
• Ensure OSHA compliance and adherence to company safety policies in both shop and field operations
• Lead safety training, documentation, incident follow-up, and corrective actions
• Oversee company vehicles, tools, and equipment, including preventive maintenance, condition, cleanliness, repairs, and materiel accountability
• Coordinate material flow, inventory needs, and purchasing requirements
• Assist with hiring, onboarding, training, performance management, and workforce planning
• Work closely with Sales, Design, Customer Service, Purchasing, and company leadership

Requirements

• 5+ years of operations leadership in manufacturing, construction, installation, cabinetry, millwork, or a related environment
• Proven ability to lead teams, establish standards, and hold people accountable
• Strong scheduling, organizational, and problem-solving skills
• Experience managing productivity, quality, labor, and operational KPIs
• Working knowledge of OSHA requirements and demonstrated experience managing workplace safety and compliance
• Comfortable managing both manufacturing/shop and field operations
• Strong sense of ownership with the ability to identify problems and implement solutions
• CNC, cabinetry, custom manufacturing, fleet, or installation experience is a plus
• Prior military service or military leadership experience is a plus

Pay

$80,000-$95,000 base salary, depending on experience, plus an annual performance incentive opportunity of up to 10%-15%. Performance incentives may be based on Service Call Rate, Project Readiness Rate, Labor Efficiency, Process TAKT/Productivity, $ Installed per Van Day, OSHA Compliance, Cost of Goods Sold (COGS), Asset Management, and Overall Company Performance, to name a few.

Schedule

Full-Time