OPERATIONS MANAGER - POSITIONS(1)

Store 00428 – The Summit, Birmingham, AL 35243
Full-time position

About Us

Talbots is a leading omni-channel specialty retailer of women’s clothing, shoes and accessories. Established in 1947, we are known for modern classic style that’s both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business; we hire individuals who bring new ideas to the table, understand smart risk-taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman.

Benefits

• Comprehensive benefits packages accessible to both full-time and eligible part-time employees
• Generous merchandise discount: 50%, 60% & 70% off Talbots and Haven Well Within
• Referral Incentive Program
• Discounts on travel, shopping, concerts and more
• Incentive opportunities
• Career growth tools and pathways to advance beyond this role

What We Value

• We Win as a team and are dedicated to ensuring and applauding each other’s success
• Encourage creativity, innovation and smart risk-taking
• Committed to building relationships with our customers and associates by knowing, serving, and delighting them
• Act with integrity, transparency, candor, and respect
• Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture
• Embrace community by bringing positive change to those we live and work in

Who You Are

• An experienced leader with two or more years of specialty retail experience, with emphasis on store operations and/or visual merchandising
• A model of professionalism with a strong work ethic, integrity, and respect for others
• Customer-centric, understanding how exceptional service contributes to growing store sales
• An educator, coach, and mentor who inspires team associates based on their individual strengths
• Organized and strategic, with the ability to make independent decisions in a fast-paced, ever-changing environment
• A clear communicator of business-related information and brand initiatives
• Ambitious, enthusiastic, and friendly, with the ability to work cooperatively in a diverse work environment
• Technologically adept at navigating, coaching, and training on computer POS/iPad/handheld systems
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time
• Able to bend, reach, stretch for product, as well as lift, carry, and move at least 40 lbs
• Available to work a flexible schedule based on business needs, including opening/closing shifts, weekends, and holidays
• Open availability of 40 hours per week

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards, etc.
• Partner with the Manager to lead the team with ownership in all areas of operations
• Plan, execute, and lead floor sets, window displays, interior marketing, recalls, markdowns, etc.
• Educate, train, and reinforce brand standards as well as company policies and procedures
• Balance operational and selling energy, ensuring proper planning, scheduling, and prioritizing of tasks to meet business needs
• Maintain knowledge of the business and competitive landscape, fashion trends, and key business drivers to strategically identify opportunities that maximize sales and achieve financial goals
• Ensure compliance with all company policies and procedures, as well as local, state, and federal employment laws
• Develop and maintain positive working relationships that support a productive work environment