Operations Manager_Pensacola Mission

About the role

Job Summary: The Waterfront Rescue Mission, recognized in 2025 as one of the Best Christian Workplaces in the country, is hiring a positive, highly productive, safety-minded and team oriented Operations Manager to join our team at our Pensacola Mission location. This position directly supervises all Support Staff positions (including but not limited to; Food Services Manager, Cook, Van Driver, Foreman, Chaplain's Assistant, Overnight Staff, etc.).

Responsibilities

• Serves as the Manager on Duty when the Director of Mission is off campus or unavailable.
• Coordinates appointments for clients and transportation to and from the scheduled appointments.
• Takes inventories; develops, places, and receives orders for supplies; collects data; makes detailed reports, keeps manual counts, etc.
• Creates & manages weekly cooking, cleaning, laundry, housekeeping schedules, special events and functions.
• Assists Chaplains in addressing client needs, problems, etc. when needed.
• Oversees day to day operations of facilities and client activities; manages interruptions on behalf of staff.
• Charged with responsibility for overall day-to-day facility maintenance needs and operations with authority to facilitate decisions and when required, to act on behalf of the Program Manager versus a Support Staff.
• Directly supervise the following Mission positions: Mission Support Staff, Food Services Managers, Volunteers (internal and external).
• Obtain and maintain Safe Serve certification.
• Some travel may be necessary for training & temporary duty.
• Other duties as assigned by immediate supervisor or other Mission management.

Requirements

Job Qualifications:

• Christian Commitment: Must exemplify and model Christian behaviors and values and possess high levels of ethics, honesty and character.
• Education/Experience: Bachelor's Degree Management, Social Work or related field; and two or more years related experience and/or training in ministry operations; or equivalent combination of education and experience in management level positions.
• Must have a valid driver's license and be insurable by the WRM's insurance carrier.
• Must be able to pass a Level 2 Background Clearance for the purposes of being able to gain access and enter data into the HMIS Case Management System.
• Must be willing to sign WRM's Statement of Faith.

Skills

Soft Competencies, Skills and Abilities:

• Demonstrates the Mission Statement and Core Values of the Mission in all job functions and day to day activities.
• Supports the organizational goals of the Mission.
• Always maintains a professional and positive attitude during day to day Mission activities.
• Strives to provide a positive cultural environment for co-workers, clients and customers.
• Practices stewardship by taking ownership of one's duties and responsibilities and does not waste or destroy Mission assets and/or properties.
• Exemplifies teamwork and the ability to always work well with others.
• Must have the ability to form effective working relationships with supervisors, subordinates, other staff members, and the public.
• Exemplifies motivation to perform at his/her very best every day and puts forth an effort to motivate others to be at their very best.
• Demonstrates good communication and interpersonal skills and is able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Exemplifies safety mindfulness during all Mission related activities by always utilizing and/or wearing any and all required safety equipment, always looking for ways to improve organizational safety, and ways to avoid accidents and/or injuries.
• Demonstrates the ability to manage conflict in a constructive manner.
• Has the ability to deal with problems involving several concrete variables in standardized situations.
• Ability to read and comprehend general instructions, short correspondence, and memos.
• Has the ability to write general correspondence.
• Demonstrates commitment to co-workers, customers, clients and the Mission by maintaining regular job attendance and punctuality.
• Always exemplifies a neat, clean and professional appearance and hygiene.
• Demonstrates the ability to maintain strict confidentiality of Mission business affairs and operations.
• Demonstrates basic knowledge of computer operations and software.

Computer Skills: Intermediate computers skills are required for this position, which include aptitude in the use of the Internet