Operations Manager - Pediatrics

Position Details

eOperations Manager (Exempt)
Mercy Hospital St. Louis – Pediatrics Department
Pediatrics Administration
Location: Mercy Hospital St. Louis
Status: Full-Time, Exempt

Key Responsibilities

• Strategic Planning & Project Management

• Facilitate and manage strategic initiatives, operational projects, and organizational priorities assigned by senior leadership.
• Support development and implementation of short- and long-term strategic plans for the Pediatric service line.
• Monitor project progress through appropriate tracking, reporting, and accountability mechanisms.
• Ensure projects are completed on schedule, within established parameters, and aligned with organizational goals.
• Provide regular status updates and recommendations to leadership regarding project performance and outcomes.

• Operational Leadership

• Collaborate with operational and clinical leaders to identify opportunities for improved efficiency, quality, and patient experience.
• Aid leadership in achieving financial, operational, and quality performance targets.
• Support implementation of organizational priorities and operational excellence initiatives.
• Evaluate existing processes and recommend improvements that positively impact patient care, productivity, quality, and cost management.
• Analyze operational data and performance metrics to identify trends, risks, and opportunities.

• Performance Improvement & Lean Management

• Partner with Lean and Strategic Initiatives leadership on Management Daily Improvement (MDI) communication, implementation, and sustainability efforts.
• Support continuous process improvement activities across pediatric operations.
• Facilitate multidisciplinary teams in identifying operational challenges and developing effective solutions.
• Assist leaders in implementing performance improvement strategies and tracking measurable outcomes.

• Leadership Support & Communication

• Coordinate and facilitate leadership meetings, retreats, strategic planning sessions, and operational forums.
• Lead and/or coordinate assigned committees, task forces, and departmental initiatives.
• Develop presentations, executive summaries, dashboards, and reports for senior leadership, hospital administration, and other organizational stakeholders.
• Afford assistance with educational opportunities, leadership development initiatives, and communication programs as needed.

• Administrative Operations

• Oversee day-to-day operations of assigned administrative functions.
• Supervise administrative support staff within the Pediatrics administrative office, ensuring adherence to department and hospital policies.
• Ensure effective coordination of administrative resources and operational workflows.
• Maintain appropriate documentation, reporting, and project records.

• Relationship Management

• Build strong working relationships with physicians, advanced practice providers, directors, managers, and caregivers.
• Represent Mercy and the Pediatrics service line professionally.
• Promote a culture of collaboration, accountability, innovation, and service excellence.
• Facilitate communication between operational, clinical, and executive leadership teams.

• Compliance & Professional Standards

• Ensure compliance with all Mercy policies, procedures, regulatory requirements, and organizational standards.
• Maintain confidentiality of sensitive business and patient information.
• Adhere to infection prevention, safety, and personal protective equipment requirements.
• Maintain professional appearance, conduct, attendance, and behavior consistent with Mercy values.

Minimum Qualifications

• High School Diploma or equivalent required.
• Three (3) to five (5) years of healthcare operations experience required.
• Experience supporting operational initiatives, project management, or performance improvement efforts.
• Demonstrated ability to manage multiple priorities and meet competing deadlines.
• Nursing experience highly preferred.

Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent verbal, written, and presentation communication skills.
• Advanced organizational and project management abilities.
• Ability to influence and collaborate with leaders at multiple levels of the organization.
• Strong proficiency with Microsoft Office Suite, including Excel, PowerPoint, and database management tools.
• Ability to analyze data and translate findings into actionable recommendations.
• Self-motivated with strong initiative and attention to detail.
• Professional presence and ability to represent the organization effectively.

Preferred Qualifications

• Bachelor's Degree in Business Administration, Healthcare Administration, Public Health, Management, or a related healthcare field preferred.
• Experience in pediatric healthcare operations preferred.
• Experience supporting hospital or physician practice operations preferred.
• Experience with Lean management, process improvement, or strategic planning initiatives preferred.
• Experience preparing executive-level reports, presentations, and operational dashboards preferred.

Additional Preferred Skills

• Knowledge of healthcare finance, budgeting, and operational performance metrics.
• Understanding of hospital operations, clinical workflows, and healthcare regulations.
• Strong facilitation and meeting management skills.
• Experience leading multidisciplinary workgroups and organizational initiatives.