Operations Manager – Payroll, Tax & HCM

Key Responsibilities

• Oversight of daily operational activities across payroll, tax, ASO, and PEO services.
• Maintenance and update of process documentation, SOPs, and operational workflows.
• Support for tax operations, including monitoring regulatory updates, reviewing exception reports, ensuring timely filings, and assisting with audit responses.
• Coordination of operational projects, including client onboarding oversight, cross-functional initiatives, and process improvement efforts.
• Monitoring compliance with internal controls, operational policies, and audit requirements.
• Assistance with system testing, enhancements, and change management initiatives.
• Support for training and knowledge-sharing efforts within the operations team.
• Partnership with the VP of Operations on strategic initiatives, operational planning, and business continuity efforts.

Knowledge, Skills & Abilities

• Strong knowledge of payroll processes, tax filing requirements, and operational compliance.
• Familiarity with ASO and PEO service models preferred.
• Advanced proficiency in Microsoft Excel; strong working knowledge of Word, Outlook, and PowerPoint.
• Excellent report-writing skills with the ability to extract, customize, and present data in clear, user-friendly formats.
• Analytical mindset with strong problem-solving and decision-making capabilities.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to work cross-functionally and influence outcomes without direct authority.
• High level of professionalism and discretion when handling confidential information.

Minimum Qualifications

• Bachelor's degree in Business Administration, Accounting, Human Resources, Information Systems, or a related field preferred.
• 8+ years of experience in operations, payroll, tax, or related leadership-support roles within ASO/PEO or similar environments.
• Hands-on experience with payroll/HCM systems (isolved preferred).
• Experience coordinating with vendors or outsourced IT partners is a plus.