Operations Manager - Parks and Open Spaces

Key Responsibilities

• Manages daily operations, maintenance, and oversight of all municipal parks, playgrounds, athletic fields, cemeteries, school grounds, street trees, traffic islands, and nature sanctuaries.
• Develops and implements a comprehensive maintenance and asset management plan and ensures safe and efficient operations of facilities, equipment, and fleet.
• Oversees contractors performing work such as turf renovation, playground repairs, irrigation and drainage improvements, asphalt and concrete work, and related services.
• Uses the Division’s work order and asset management systems to ensure accurate data collection, reporting, workflow planning, and performance tracking.
• Supervises all Division activities and provides leadership, direction, and support to regular and seasonal staff, including hiring, training, scheduling, performance evaluation, and progressive discipline.
• Maintains high standards of safety and ensures compliance with applicable laws, regulations, and operational protocols.
• Aids in preparing and managing operating and capital budgets, monitors expenditures, and ensures compliance with procurement and financial procedures.
• Develops and updates standard operating procedures, safety protocols, and written policies.
• Communicates regularly with the Director regarding operations, issues, and emerging needs.
• Collaborates on the Division’s snow and ice control program for Town and School properties, ensuring adequate staffing, equipment readiness, and material supply.
• Responds to emergency situations, including forestry incidents, weather events, and other urgent operational needs; carries a department-issued cell phone and participates in off-hour call-back as required.
• Maintains positive public relations by responding promptly and courteously to inquiries and complaints, referring concerns to the Director when appropriate.
• Keeps current with industry best practices, equipment, and technologies, and participates in professional development.
• Performs related duties as required or assigned.

Qualifications

• Associate or bachelor’s degree in parks management, forestry, horticulture, environmental studies, engineering, or a related field, along with five to seven years of progressively responsible experience in parks or facility management; or an equivalent combination of education, training, and experience.
• Mus have at least three years of supervisory experience, and familiarity with municipal or public-sector operations.
• The ideal candidate will bring extensive knowledge of park operations, including turf management, horticulture, playground safety, integrated pest management, and the maintenance of public grounds and facilities.
• A strong understanding of procurement processes, contract oversight, budgeting, and municipal procedures is essential.
• The role requires effective leadership and supervisory ability, with the capacity to motivate staff, maintain high morale, and manage performance in a complex operational environment.
• Strong communication and conflict-resolution skills are necessary to work effectively with the public, coworkers, and staff across Town departments.
• Proficiency with computers—including word processing, spreadsheets, presentation software, and work order or asset management systems—is required.
• The position also demands the ability to remain calm and effective under pressure, particularly during emergency operations or periods of high workload.

Special Requirements

• Must have a driver's license (CDL and MA Hoisting License desired).
• Additional credentials such as a Pesticide Applicator license or Arborist certification are also preferred.

Benefits

Starting salary: $95,625 - $100,823 annually with excellent benefits, including health, dental, long term disability, and four weeks vacation annually.