Operations Manager (Operations Manager II)

This role will primarily support the Saturday and Sunday overnight shift, from 6:00 p.m. to 6:00 a.m., with additional hours as needed.

Pay

The national salary range for this role is $72,000 - $85,000. For roles within California, the range is $75,000 to $95,000, and in Washington, it is $80,169 to $95,000.

Benefits

• Medical, Dental, and Vision coverage
• Prescription benefits
• Discounted Stock Purchase plan
• 401K retirement plan
• Generous PTO policy

About the role

As an Operations Manager at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management—you will be instrumental in implementing processes to optimize warehouse operations. Your leadership will guide our team, foster a safe and productive work environment, and drive the overall success of DHL Supply Chain.

This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America operates in over 150 million square feet of warehouse space.

Responsibilities

• Lead, motivate, and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support while fostering a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plans, standardized processes, and best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness.
• Compile comprehensive reports on key performance indicators (KPIs), including productivity and accuracy metrics, to support informed decision-making and drive continuous improvement.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process for Supervisors, providing input to select top talent aligned with organizational values and culture.
• Collaborate closely with cross-functional teams to ensure consistent and prompt fulfillment of customer orders, exceeding expectations.
• Engage in a strong partnership with customers, proactively addressing concerns or issues to achieve exceptional customer satisfaction.

Requirements

• Bachelor’s degree or equivalent experience (preferred).
• 1+ years of logistics industry experience (required).
• 2+ years of experience in a supervisory or management role (required).
• Experience with P&L management, objective setting, and project management (preferred).

About the company

Our organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.