Operations Manager (Operations Manager II)

National salary range: $72,000 - $85,000. California range: $75,000 - $95,000. Washington range: $80,169 - $95,000.

Benefits

• Medical, Dental, and Vision coverage
• Prescription plan
• Discounted Stock Purchase program
• 401K retirement plan
• Generous PTO policy

Responsibilities

• Lead, motivate, and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support while fostering a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plans, and standardized processes; introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness.
• Compile comprehensive reports on key performance indicators (KPIs), including productivity and accuracy metrics, to support informed decision-making and drive continuous improvement.
• Foster an environment of open communication and collaboration, facilitating regular dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process for Supervisors; provide input and recommendations to select top talent aligned with organizational values and culture.
• Collaborate closely with cross-functional teams to ensure consistent and prompt fulfillment of customer orders, exceeding expectations.
• Engage in a strong partnership with customers, proactively addressing concerns or issues to achieve exceptional customer satisfaction.

Requirements

• Bachelor’s degree or equivalent experience (preferred).
• 1+ years of logistics industry experience (required).
• 2+ years of experience in a supervisory or management role (required).
• Experience with P&L management, objective setting, and project management (preferred).

About the role

As an Operations Manager at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America operates in over 150 million square feet of warehouse space.

The organization emphasizes a business casual environment, teamwork, associate development, training, and continuous improvement.