Operations Manager (Onsite)

About the role

The onsite Customer Operations Manager focuses on the front-of-the-house operations with a focus on delivering exceptional customer service, driving revenue, and creating an efficient operation. This role oversees frontline employees, supports daily operations, and may partner with the Senior Customer Operations Manager to lead a brand, department, or location function. Responsibilities include team leadership, operational performance, customer satisfaction, employee engagement, safety, budget management, and vendor partnerships to deliver a best-in-class customer experience.

What You'll Get

• Starting salary: $58,000 annually, commensurate with experience
• Sign-on Bonus: $4,000 (paid out in 4 increments at 30 days, 6 months, 9 months, and 12 months)
• Relocation Bonus: $5,000
• Personal vehicle benefits
• Bonus target 15%
• Tuition assistance
• Performance based incentives and bonus opportunities
• Career growth and advancement opportunities
• Paid Training to expand your skills and knowledge
• Community involvement opportunities
• Comprehensive Medical, Dental, & Vision benefit options after 30 days
• Employee discounts, including up to 40% off the base rate of any standard Hertz Rental

Minimum Qualifications

• At least one year customer service or operations experience in a fast-paced environment
• Ability to build and lead a diverse, results-oriented team
• Microsoft Office Word and Outlook proficiency
• Strong verbal and written communication skills
• Excellent organization and time management skills

What You'll Do

• Responsible for daily customer-facing operations and revenue generation
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
• Resolves customer issues, ensuring a positive customer experience
• Effectively communicates organizational goals while building employee engagement in order to achieve business results
• Conducts performance evaluations that are timely and constructive
• Participates in the recruiting process, as required
• Remains current on all administrative duties according to company policy

What We're Looking For

• 1-3 years' experience in Customer Service or Operations
• Car Rental, Hospitality or Tourism experience preferred
• High School Diploma required, Bachelor's Degree preferred
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Ability to address and resolve customer service challenges
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
• Ability to drive process and organizational change
• Ability to influence
• Ability to motivate teams and keep a positive attitude in a fast-paced environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Ability to see the big picture and leverage critical thinking and decision-making skills
• Excellent organization, time management, delegation, and prioritization skills
• Courageous leadership and accountability

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.