Operations Manager – On Site | Management/Consulting Firm

About the role

R&D’s Transportation Planning Department is the gateway to how we accomplish our organizational mission to promote safe, efficient, reliable, and cost-effective transportation solutions for our customers. This begins with important work that takes place in the area of vendor contract administration, computerized routing and scheduling that works hand-in-hand with vendor billing administration and is ultimately reflected in the quality of vendor compliance unit that is inclusive of vendor contracts and QA activities for field operations.

Responsibilities

• Manage staff training/development, monitor and adherence to R&D policies/procedures that align with organizational goals and objectives
• Communicate and implement safety rules, organizational policies, and procedures and maintain accountability for the performance of all subordinate employees
• Develop, recommend, and implement operations guidelines, strategies, and policies
• Assign functions/projects to department staff and continuously evaluate the productivity, efficiency, and effectiveness of all units
• Nurture and maintain open communication between Scheduling and Billing/Contracts staff for the purpose of fostering effective communication of all pertinent items
• Build and Nurture Partnerships with Customers in order to:
• Resolve and respond to escalated customer inquiries and complaints
• Generate and implement standard operating procedures to prevent and escalated service issues
• Prepare comprehensive reports, correspondence, and presentations
• Maintain tact, poise, and professional demeanor in the workplace and with the public
• Communicate and implement safety rules, organizational policies, and procedures while maintaining performance accountability for the unit
• Provide technical support and policy guidance to interface vendor contracts, with R&D’s computerized routing and planning systems, in order to produce accurate billing reports
• Monitor and address quality compliance and organize work to reflect performance standards
• Set performance goals and project deadlines that align with company’s goals and objectives
• Ensure that team members perform all essential duties consistent with the job description
• Ensure employees adhere to legal regulations, company policies, and customer service requirements
• Conduct performance reviews, motivate team members and create strategies to boost productivity
• Audit process for customer billing submissions to ensure accuracy, accountability and adherence with timelines
• Produce quarterly dashboard reporting by region for respective customers
• Audit electronic attendance with corresponding vendor billing submissions in adherence with DDS regulations and State Ebilling requirements
• Monitor compliance with vendor contract not to exceed fiscal amounts; Coordinate with Contracts Analyst for amendments as revisions are needed
• Evaluate billing reports produced by R&D billing module [INSCRIBE] to ensure alignment between vendor billing submissions with scheduled service
• Integrate INSCRIBE reports to vendor billing reconciliation process
• Ensure that all vendor billing invoices are processed within established timelines, to verify that electronic fund transfers satisfy contractual service expectations
• Reporting/Service Impact Analyses/Special Projects
• Analyze cost of proposed additions/changes to existing transportation systems
• Review accuracy of billing reports (include routing and ridership figures) that are the product of the work generated by the Schedulers
• Analyze statistical information for accuracy and compliance to numerous vendor contracts and distinct project budgets
• Conduct complex planning, implementation, funding, and analytical projects
• Apply, develop, and evaluate analytical, quantitative, and statistical tools and their results
• Develop and monitor projections, impacts and budgets for regional center and school district transportation systems
• Evaluate costs, benefits, and risks of alternate vendor selections

Qualifications

• Bachelor's degree (B.A.) from an accredited four-year college or university with emphasis is business management, accounting, Geographic Information Systems (GIS) technology; or minimum ten years’ progressively responsible experience in passenger operations, transportation planning, or related field; or equivalent combination of education and experience.
• Knowledge of theories, principles, practices of passenger transportation planning in the area of ADA
• Applicable local, state, and federal laws, rules, and regulations; governing transportation policy
• Passenger transit system safety culture, operations, and scheduling
• Organization and processes of local, regional, and state government, including legislative regulations
• Financial, analytical, statistical, and mathematical methods and procedures

Skills

• Problem solving ability and critical thinking skills
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to respond effectively to the most sensitive inquiries or complaints
• Excellent numeracy skills that include advanced mathematics, algebra, geometry, statistics, an ability to interpret bar graphs
• Ability to communicate effectively orally and in writing
• Think and act independently
• Critical thinking skills
• Ability to conduct comprehensive studies and analyses
• Experience with Versatrans routing and planning system preferable. However, experience with other computerized routing and planning programs will be considered
• Computer proficiency in Windows 7 and Microsoft Office

Benefits

Salary: $80,000.00 - $85,000.00/year

Pay

$80,000.00 - $85,000.00/year

Schedule

Not specified