Operations Manager - Northwest Division

About the role

Professional Transportation, Inc. (PTI) has been providing crew transportation services for railroads since 1980 and has an industry reputation for quality, reliable, and safe crew transportation. Much like a shuttle service, PTI receives around-the-clock requests from railroad customers to pick up and drop off train crews.

This position is responsible for managing field operations tasks and assignments as required. The Operations Manager oversees and coordinates the day-to-day operations and performance of the assigned PTI region and location(s), helping achieve both individual and company goals while exceeding the customer’s needs for safe and reliable crew transportation.

Responsibilities

Safety

• Promote and practice safety awareness using the Positive Safety Culture safety model.
• Educate and instruct all employees on the completion of all required paperwork and related deadlines.
• Coach drivers on events recorded through the DriveCam technology.
• Ensure safety performance of the region/branches through strict adherence to all safety policies and procedures.
• Provide information and pictures of any PTI accident to the Safety and Risk departments.
• Conduct safety meetings as needed and encourage staff to be part of the local safety committee.
• Complete driver observations, including ride-along road tests initially, annually, and as needed.

Staffing

• Support the process to recruit, select, train, and retain a quality driver workforce.
• Support pre-employment, reasonable suspicion, and random drug and alcohol tests.
• Maintain a staffing level based upon business goals to meet the needs of the customer.
• Maintain the OTR and DYV schedules.
• Utilize the staffing tools provided and build relationships within the local community.

Management/Administration

• Provide supervision and coaching to all employees.
• Oversee branch expenditures; monitor and control expenses.
• Properly train and monitor all employees on operational technology, equipment, and compliance of required paperwork.
• Be prepared to take trips as needed at the direction of your Supervisor.
• Ensure all trips and work are completed accurately, timely, and professionally.
• Conduct coaching, discipline, and/or employment separation processing as necessary.
• Communicate with the Dispatch department to ensure all trips are covered.
• Communicate with the Payroll Department of any issues brought to your attention regarding your staff.
• Monitor and evaluate driver performance through physical observations and available technology.
• Ensure all drivers are scheduled and work within their Hours of Service (HOS).
• Partner effectively with the Driver Support Center (DSC).

Fleet Maintenance

• Maintain all vehicles per instructions by the Fleet Department.
• Complete vehicle compliance inspections as required.
• Follow the vehicle maintenance and repair policy provided by the Fleet Department.
• Track the status and availability of all out-of-service (OOS) and available vehicles, including rental vehicles when necessary.
• Update vehicle counts as required by the Fleet Department or Director of Operations.

Requirements

Education

• Associate or Bachelor’s degree (preferred)

Experience

• Minimum of 1+ year of supervisory or management experience

Other Knowledge, Skills, Abilities & Competencies

• Excellent communication and organizational skills
• Proficiency with Microsoft Office products
• Proficient in all PTI used software such as DriveCam, Trimble, and Crew
• Valid state driver’s license issued by the state of proposed employment
• At least 5 years of verifiable driving experience
• Must live within 30 minutes of the branch location
• Must be able to read, write, and converse in English
• Must be able to use a GPS/Technology System, read and understand roadmaps
• Must maintain a cell phone and keep PTI updated with current phone number

Physical Requirements

• Ability to lift and pull up to 15 pounds
• Must be able to climb in and out of the vehicle
• Must be able to bend to inspect the undercarriage of a vehicle and tires
• Must be able to manually open and close all doors and hatches on the vehicle
• Ability to sit for extended periods of time when driving, which may be required
• Must be able to perform the essential functions of the job with or without reasonable accommodation

Benefits

• Multiple health insurance plan options
• Paid vacation time
• 401(K) retirement
• On-the-job training
• Discounted cell phone plans for Verizon and AT&T
• Room for growth and advancement within the company