Operations Manager (Non-Complex)

About the role

This position leads community outreach, ensures policy compliance, supervises and develops hourly associates, models customer service excellence, drives financial performance, and coordinates key stakeholder relationships to meet business goals.

Responsibilities

• Initiates, directs, and participates in community outreach programs by encouraging associates and managers to serve as good community members, establishing relationships with key individuals or groups, representing the company to external organizations, and championing company-sponsored programs, events, and sustainability efforts.
• Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction on executing company programs and strategic initiatives.
• Provides supervision and development opportunities for hourly associates by hiring,