Operations Manager | New York

Role Overview

Deel is seeking an Operations Manager to own the operational outcome of its most strategic enterprise customers. This remote role is based in New York City, NY, and offers deep exposure across onboarding, customer operations, payroll, product, and process improvement while helping to build the operating model that supports Deel’s largest customers.

Responsibilities

• Own the onboarding and operational delivery for a portfolio of enterprise customers.
• Partner cross‑functionally with Product, Sales, Payroll, Legal, and Support to resolve operational challenges.
• Drive operational excellence by identifying bottlenecks, improving processes, and implementing scalable solutions.
• Build trusted relationships with customers while ensuring a high‑quality operational experience.
• Analyze operational data to identify trends, risks, and opportunities for improvement.
• Take ownership of increasingly complex customer environments as expertise grows.
• Contribute to building new operational playbooks that improve efficiency across the Operations organization.

Requirements

• Approximately 1–3 years of professional experience.
• Strong analytical ability and a demonstrated track record of learning quickly.
• Technical or analytical degree (e.g., Engineering, Mathematics, Computer Science, Physics, Economics) or a related discipline.
• Outstanding communication and stakeholder‑management skills.
• Highly organized, execution‑oriented, and comfortable managing multiple priorities simultaneously.
• Ability to thrive in a fast‑paced environment, wear multiple hats, and seek ownership.
• Graduated from a leading university with a strong technical or quantitative background (preferred).
• Considered careers in consulting, investment banking, engineering, or technology before choosing a high‑growth tech company (preferred).
• Motivated by steep learning curves and the desire to become a future operational leader.

What Success Looks Like

• Deliver exceptional operational outcomes for enterprise customers.
• Build deep expertise across Deel’s products and operational workflows.
• Continuously improve internal processes through automation and operational excellence.
• Take on increasingly complex customer portfolios as experience grows.
• Evolve into a trusted operational leader capable of owning large‑scale enterprise operations.

Benefits

• Health Insurance (Medical, Dental, & Vision) effective from Day 1
• 401(k) Retirement Plan
• Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Flexible Savings Account (FSA)
• Flexible paid time off (PTO)
• 12 paid holidays per year
• Parental leave: 16 weeks for the birthing parent and 8 weeks for the non‑birthing parent
• Stock grant opportunities (dependent on role, employment status, and location)
• Optional flexible working office membership with IWG

Compensation

Deel offers fair and competitive pay that reflects the candidate’s experience, skills, and location. Salary ranges are quoted in USD as a consistent global reference and will be localized to the employee’s country currency using a market‑aligned conversion. For commercial roles with commission eligibility, the figure represents On‑Target Earnings (OTE), inclusive of base salary and target commission. Offers are based on the role and what the candidate brings to it; salary history is not requested. In addition to base compensation, eligible employees may receive stock grants and other performance‑based rewards.