Operations Manager - NC

Duties And Responsibilities

• Adhere to all company safety policies and procedures, in addition to staying up to date with requirements to maintain exemplary standards of health and safety across all work areas.
• Owes daily site operations — receiving, inventory, kitting, pick/pack/ship — to accuracy and on-time delivery standards.
• Leads and develops a team of 6: assigns work, coaches performance, addresses issues, and builds cross-training so no single person is a dependency.
• Builds and maintains a structured onboarding program.
• Owns site safety, including Diploma Safety Standards, OSHA standards, and team accountability to both.
• Ensures ERP (D365) transaction accuracy across all warehouse functions.
• Tracks and reports site metrics (OTIF, shipping accuracy, inventory accuracy, labor productivity) to the Director regularly.
• Identifies root causes of recurring operational errors and implements permanent fixes.
• Serves as the primary site liaison to Customer Service, Purchasing, and Quality.
• Contributes site-level inputs to SIOP and supply planning as directed by the Director.
• Performs other duties as assigned.

Required Qualifications

• 3–5 years of experience in warehouse operations, distribution, or light industrial environments.
• Demonstrated experience leading a team — assigning work, coaching, managing performance.
• Competency with ERP/WMS systems; D365 experience preferred.
• Strong working knowledge of receiving, kitting, pick/pack/ship, cycle counting, and VMI.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Forklift certified or ability to certify.

Preferred Qualifications

• Logistics or warehouse certification.
• Experience in multi-site operation with centralized leadership.
• Background in light assembly or kitting environments.
• Continuous improvement mindset; Lean or Six Sigma exposure a plus.
• Rubber compounds knowledge a plus.