Operations Manager - Nashville, TN

About the role

The Operations Manager will support the day-to-day operations of Ascend Autism’s Nashville center and play a key role in ensuring the center runs smoothly, efficiently, and in alignment with company standards.

Key Responsibilities

• Support the day-to-day operations of the center to ensure a safe, organized, clean, and professional environment
• Maintain center organization, inventory, materials, supplies, and operational readiness in alignment with client and staff needs
• Identify facilities, maintenance, or vendor-related issues and coordinate timely follow-up as needed
• Help ensure the center remains compliant with applicable company policies, procedures, and operational standards
• Aid therapists and center team members with client-related operational needs, as appropriate
• Serve as a professional and responsive point of contact for family communication related to scheduling, attendance, center logistics, and operational questions
• Support special projects, center events, and other operational initiatives as assigned

Qualifications

• Bachelor’s degree preferred, ideally in Business, Operations Management, Healthcare Administration, Human Services, Education, or a related field
• Minimum of 3+ years of experience in operations, management, administration, customer service, healthcare services, education, childcare, or a related leadership role
• Experience interviewing, onboarding, coaching, or managing frontline employees preferred
• Experience in healthcare services, behavioral health, childcare, education, ABA, or a related service-based environment preferred
• Facilities management or vendor coordination experience preferred
• Strong organizational, communication, and problem-solving skills
• Ability to handle sensitive conversations with professionalism, discretion, and sound judgment
• Ability to manage multiple priorities, adapt quickly, and follow through in a fast-paced environment
• Comfortable using technology, scheduling systems, CRM platforms, and productivity tools to support day-to-day execution
• Collaborative, team-oriented, and comfortable working closely with clinical, HR, and operational leadership

Benefits

• Competitive salary with bonus opportunity
• Health, dental, and vision insurance
• 401(k) match
• PTO and paid holidays
• Tuition reimbursement
• Referral program
• Career advancement opportunities for top performers
• Supportive and collaborative team culture