Operations Manager, Mutual Fund Account Services - Memphis, TN

About the role

This position oversees the development and implementation of processes, systems, and infrastructure for operations in areas such as account services, international securities, transaction processing, or loan support/credit approval. It involves managing several departments within a processing unit or the entire unit.

Responsibilities

• Independently reviews complex cash/share reconciliation issues and analyzes data to determine appropriate corrective action.
• Contacts internal and external customers to resolve reconciliation issues and processes various complex Reconciliation related reports.
• Utilizes tools including Reconciliation related databases and 3rd party applications to perform daily follow-up on programmatic balancing processes.
• Performs a daily review of aged items to ensure compliance with balancing guidelines and risk controls.
• Proactively addresses monetary, reputational, or regulatory risk situations and provides feedback to leadership.
• Provides written and verbal feedback to leadership regarding reconciliation updates, including transaction aging, metrics, and quality assurance reviews.
• Maintains and monitors general ledgers and reserve accounts, and works with department leadership to improve business processes.
• Communicates the actions needed to implement the function's strategy and business plan within the team, explaining the connection to the broader organization's mission, vision, and values.
• Manages and holds individuals accountable for achieving performance objectives, taking corrective action where necessary.
• Develops and delivers a plan for service operations, coordinating across multiple teams to identify and address shortcomings in existing business practices.
• Develops and interprets policies and procedures, recommending changes to improve operational support.
• Develops and delivers internal communications and contingency plans for risk management and control processes.
• Develops and delivers budget plans, using the organization's formal development framework to identify team's individual development needs.
• Monitors and reviews performance and behaviors within area of responsibility to identify and resolve non-compliance with policies and relevant regulatory codes and codes of conduct.

Requirements

• Intermediate mathematical skills including addition, subtraction, multiplication, division, percentages, fractions, averages and balancing.
• Knowledge of complex investment concepts, practices, procedures, and industry regulations related to Mutual Fund Reconciliation activities.
• Accounting principles.
• Principles and practices of customer relations and communications.

Qualifications

• Bachelor’s degree in Accounting, Business Administration, or Finance.
• High School diploma (HS) required.
• 6 to 10 years of general experience, 3 to 6 years of manager experience.
• OS - Operations Professional - FINRA, Securities Industry Essentials Exam (SIE) - FINRA certification.

Skills

• Identifying financial events that affect balancing and reconciliation.
• Reconciling and correcting share/cash discrepancies.
• Calculating percentages, balance accounts, and providing statistical data.
• Actively participating in User Agreement Testing (UAT) for systems and new process implementation.
• Providing guidance and training to others on planning, organizing, prioritizing, and overseeing activities to efficiently meet business objectives.
• Providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.
• Providing guidance and training to others on developing, monitoring, interpreting, and understanding policies and procedures, while making sure they match organizational strategies and objectives.
• Providing guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations, and policies in area of expertise.
• Providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions, and formulate plans or policies.
• Providing guidance and training to others on analyzing data trends for use in reports to help guide decision making.
• Providing guidance and training to others on reviewing and creating relevant, lucid, and effective reports.
• Providing guidance and training to others on identifying, assessing, prioritizing, and managing risks.
• Serving as the organizational authority on meeting high customer service standards.
• Managing and applying safe systems of work while providing guidance and training to others.
• Engaging in strategic planning.
• Planning, organizing, and executing the steps it takes to achieve a goal to achieve higher efficiencies.

Benefits

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

Pay

The pay range for this position is not specified.

Schedule

The schedule for this position is not specified.