Account Manager - Memphis, TN
Walden Security · Memphis, TN · 1 mo ago
On-siteBusiness Development$30/hrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
First part: "Summary Account Managers manage, supervise, and coordinate the activities, at the field level, of all assigned Security Officers and execute all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals, and many others."
That's about the role. So we can have
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
First part: "Summary Account Managers manage, supervise, and coordinate the activities, at the field level, of all assigned Security Officers and execute all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals, and many others."
That's about the role. So we can have About the role
with a paragraph containing that.
Next: "Essential Duties And Responsibilities Other duties may be assigned by the Branch General Manager / Senior Operations Manager:" then a long list of duties. So we can have Responsibilities
with a - list.
We need to extract each duty as separate list items. The text includes many sentences separated by semicolons. We'll break them into list items.
Let's list them:
- Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image;
- Provides input to the development of service strategy and research and development of new and emerging services;
- Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling, and equipment needs;
- Takes a proactive role in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensure complete customer satisfaction.
- Ensures all established costs, quality, and delivery commitments are met;
- Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints;
- Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage;
- Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports;
- Partners with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meeting corporate training standards;
- Meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets.
- Reconciles security logs against shift responsibilities and patrols; reviews incident reports before submitting to the client and coordinates preliminary investigations;
- Performs account audits and off-hour visits, completing required documentation;
- Develops/maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff;
- Manages uniforms, equipment, supplies & vehicle needs at each client site; maintains inventory of equipment.
- Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.
Then "Supervisory Responsibilities" section: "Manages 1-5 subordinates who supervise up to 100 employees of said account/posts. Responsible for the overall direction, coordination, and evaluation of the sites. Also, directly supervises approximately 100 hourly employees. Carries out supervisory responsibilities by the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems."
We can include these as part of Responsibilities as well.
Now "COMPETENCY" list: many competencies. Should we put under Skills? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map competencies to Skills. Also there is "Qualifications" section later.
Thus we will have:
About the role
...
Responsibilities
- ...
...
Skills
- ...
...
for competencies.
Qualifications
- ...
...
for qualifications.
We also have Pay Rate: "$30—$30 USD". That's a specific pay. So we need a Pay section: Pay
$30—$30 USD
Benefits: The posting says: "We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth." That's vague but mentions benefits. It's not specific list. The instruction: never create Benefits section unless posting actually states them. It does state "unique and generous benefits" but not specifics. Is that enough? It says "we offer ... unique and generous benefits". That's a statement but not specific. The instruction: "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". This is not exactly placeholder but it's vague. Might be considered filler. Safer to omit Benefits section because no specific benefits listed.
Schedule: Not mentioned explicitly. There's "Available 24 hours per day, seven days per week." That's about availability, could be schedule. Also "Travel up to 50%". That's travel. Not schedule. The phrase "Available 24 hours per day, seven days per week" indicates schedule expectation. Could be considered schedule. But it's not a specific schedule like "Monday-Friday 9-5". It's a statement of availability. Might be okay to include Schedule section with that statement. However instruction: avoid filler like "varies". This is specific: "Available 24 hours per day, seven days per week." That's a schedule expectation. I'd include Schedule.
Also "Other Qualifications Available 24 hours per day, seven days per week." That's under Other Qualifications. So we can put that in Schedule.
Thus we will have Schedule section with that sentence.
Now we need to ensure we don't repeat content. Also we need to include "Other Qualifications" like travel up to 50%, ability to pass drug screen etc. Those could go under Qualifications or Requirements. We'll incorporate them.
Let's extract qualifications:
From "Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."
Then bullet list:
- State armed security license preferred.
- Prior law enforcement, corrections, corporate security, or extensive security experience preferred.
- Associate's degree and a minimum of two years of management experience in security or related field; or equivalent combination of education and experience.
- Microsoft Office software, eHub (preferred), and working knowledge of Internet programs.
- Valid State Driver's License, CPR/AED/First Aid Certification (if applicable).
- Valid Security Officer License if required by the state.
- Ability to pass a criminal background check and drug test.
- Available as needed to meet business needs.
Then Language Skills: Ability to write reports, business correspondence, and procedure manuals. Ability to read and comprehend simple instructions, short correspondence, and memos using the English language. Ability to write simple correspondence. Ability to speak effectively before groups of customers or employees, or organizations. Ability to read and comprehend simple instructions, short correspondence, and memos using the English language. (duplicate). We'll combine.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Computer Skills: To perform this job successfully, an individual should know about Contact Management systems; Internet software; Inventory software; Payroll systems; MS Office Project Management software; intermediate to advanced MS Office (Word, Excel, Outlook) software skills.
Certificates, Licenses, and Registrations: Current/valid state driver's license; CPR/AED/First Aid Certification; State armed license preferred.
Other Qualifications: Available 24 hours per day, seven days per week. Travel up to 50% to inspect assigned accounts/posts or corporate travel as needed. Ability to pass a drug screen and criminal background check.
Physical Demands and Work Environment: we could include under Requirements? But there is no specific section for physical demands; we could put under Requirements or maybe under Qualifications? The instruction: we have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could put physical demands under Requirements (maybe). But we have already Qualifications for education/experience etc. Requirements could be for knowledge/skill/ability. However the posting lumps many under "Qualifications". To avoid duplication, we can treat the big block after "Qualifications" as Qualifications section, and maybe put physical demands under Requirements? But the instruction says we should not create thin sections. We could combine physical demands and work environment into Requirements or Qualifications. Since we already have Qualifications for education/experience/licenses, we could put physical demands under Requirements. But we need to decide.
Better: Use Qualifications for education, experience, licenses, certifications. Use Requirements for knowledge, skills, abilities (language, math, reasoning, computer). Use Skills for competencies. That seems logical.
Thus:
- Requirements: Language Skills, Mathematical Skills, Reasoning Ability, Computer Skills.
- Qualifications: Education/experience, licenses, certifications, availability, travel, background check, etc.
But we also have "Other Qualifications" which includes availability, travel, background check. That fits Qualifications.
Now we need to ensure we don't duplicate content.
Let's list each piece.
**About the role** paragraph: combine first two sentences.
**Responsibilities**: list all duties from Essential Duties And Responsibilities plus Supervisory Responsibilities.
**Skills**: list competencies.
**Requirements**: language, math, reasoning, computer skills.
**Qualifications**: education/experience, licenses, certifications, availability, travel, background check, etc.
**Pay**: $30—$30 USD.
**Schedule**: "Available 24 hours per day, seven days per week." (maybe also mention travel up to 50%? but that's under Qualifications). We'll keep schedule as that sentence.
Now we need to ensure we don't include boilerplate like "Reasonable accommodations may be made..." etc. That's generic but appears multiple times. Should we keep? It's part of the posting but it's boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Reasonable accommodations may be made..." is likely boilerplate (EEO). It appears multiple times. We should remove it. Also "Other Tasks This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned." That's boilerplate. Remove.
Also "#WaldenWay" maybe a tagline; remove.
Also "We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth. So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map competencies to Skills. Also there is "Qualifications" section later.
Thus we will have:
About the role
...
Responsibilities
- ... ...
Skills
- ... ...
Qualifications
- ... ...
Pay
$30—$30 USD
Benefits: The posting says: "We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth." That's vague but mentions benefits. It's not specific list. The instruction: never create Benefits section unless posting actually states them. It does state "unique and generous benefits" but not specifics. Is that enough? It says "we offer ... unique and generous benefits". That's a statement but not specific. The instruction: "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". This is not exactly placeholder but it's vague. Might be considered filler. Safer to omit Benefits section because no specific benefits listed. Schedule: Not mentioned explicitly. There's "Available 24 hours per day, seven days per week." That's about availability, could be schedule. Also "Travel up to 50%". That's travel. Not schedule. The phrase "Available 24 hours per day, seven days per week" indicates schedule expectation. Could be considered schedule. But it's not a specific schedule like "Monday-Friday 9-5". It's a statement of availability. Might be okay to include Schedule section with that statement. However instruction: avoid filler like "varies". This is specific: "Available 24 hours per day, seven days per week." That's a schedule expectation. I'd include Schedule. Also "Other Qualifications Available 24 hours per day, seven days per week." That's under Other Qualifications. So we can put that in Schedule. Thus we will have Schedule section with that sentence. Now we need to ensure we don't repeat content. Also we need to include "Other Qualifications" like travel up to 50%, ability to pass drug screen etc. Those could go under Qualifications or Requirements. We'll incorporate them. Let's extract qualifications: From "Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." Then bullet list: - State armed security license preferred. - Prior law enforcement, corrections, corporate security, or extensive security experience preferred. - Associate's degree and a minimum of two years of management experience in security or related field; or equivalent combination of education and experience. - Microsoft Office software, eHub (preferred), and working knowledge of Internet programs. - Valid State Driver's License, CPR/AED/First Aid Certification (if applicable). - Valid Security Officer License if required by the state. - Ability to pass a criminal background check and drug test. - Available as needed to meet business needs. Then Language Skills: Ability to write reports, business correspondence, and procedure manuals. Ability to read and comprehend simple instructions, short correspondence, and memos using the English language. Ability to write simple correspondence. Ability to speak effectively before groups of customers or employees, or organizations. Ability to read and comprehend simple instructions, short correspondence, and memos using the English language. (duplicate). We'll combine. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to apply common sense understanding to carry out simple one- or two-step instructions. Computer Skills: To perform this job successfully, an individual should know about Contact Management systems; Internet software; Inventory software; Payroll systems; MS Office Project Management software; intermediate to advanced MS Office (Word, Excel, Outlook) software skills. Certificates, Licenses, and Registrations: Current/valid state driver's license; CPR/AED/First Aid Certification; State armed license preferred. Other Qualifications: Available 24 hours per day, seven days per week. Travel up to 50% to inspect assigned accounts/posts or corporate travel as needed. Ability to pass a drug screen and criminal background check. Physical Demands and Work Environment: we could include under Requirements? But there is no specific section for physical demands; we could put under Requirements or maybe under Qualifications? The instruction: we have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could put physical demands under Requirements (maybe). But we have already Qualifications for education/experience etc. Requirements could be for knowledge/skill/ability. However the posting lumps many under "Qualifications". To avoid duplication, we can treat the big block after "Qualifications" as Qualifications section, and maybe put physical demands under Requirements? But the instruction says we should not create thin sections. We could combine physical demands and work environment into Requirements or Qualifications. Since we already have Qualifications for education/experience/licenses, we could put physical demands under Requirements. But we need to decide. Better: Use Qualifications for education, experience, licenses, certifications. Use Requirements for knowledge, skills, abilities (language, math, reasoning, computer). Use Skills for competencies. That seems logical. Thus: - Requirements: Language Skills, Mathematical Skills, Reasoning Ability, Computer Skills. - Qualifications: Education/experience, licenses, certifications, availability, travel, background check, etc. But we also have "Other Qualifications" which includes availability, travel, background check. That fits Qualifications. Now we need to ensure we don't duplicate content. Let's list each piece. **About the role** paragraph: combine first two sentences. **Responsibilities**: list all duties from Essential Duties And Responsibilities plus Supervisory Responsibilities. **Skills**: list competencies. **Requirements**: language, math, reasoning, computer skills. **Qualifications**: education/experience, licenses, certifications, availability, travel, background check, etc. **Pay**: $30—$30 USD. **Schedule**: "Available 24 hours per day, seven days per week." (maybe also mention travel up to 50%? but that's under Qualifications). We'll keep schedule as that sentence. Now we need to ensure we don't include boilerplate like "Reasonable accommodations may be made..." etc. That's generic but appears multiple times. Should we keep? It's part of the posting but it's boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Reasonable accommodations may be made..." is likely boilerplate (EEO). It appears multiple times. We should remove it. Also "Other Tasks This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned." That's boilerplate. Remove. Also "#WaldenWay" maybe a tagline; remove. Also "We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth. So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest