Operations Manager- Modernization (Chicago)

About the role

TK Elevator is seeking an experienced Operations Manager for Modernization in Chicago, IL. This role is responsible for successfully managing all modernization operations processes, employees, and projects to ensure the department functions profitably and exceeds the annual budgetary plan.

Responsibilities

• Supervises all modernization superintendents and employees by providing direction and training, communicating company policies, procedures, and objectives, including hiring, performance management, and administering progressive discipline.
• Administers the company safety program, including performing weekly safety audits and emphasizing safety to all employees.
• Plans, directs, and prioritizes elevator modernization jobs, including manpower needs, using project management software and other scheduling tools.
• Uses accounting reports and programs to review job status, identify risks and opportunities, and report fade issues prior to revenue.
• Manages jobsites from survey through completion, documenting and advising on project progress, troubleshooting problems, performing quality audits, and meeting with customers to review progress.
• Manages subcontractor schedules and performance on turn-key projects.
• Develops and maintains strong working relationships with owners, elevator consultants, construction firms, and architects; reviews and signs off on all bids, attends pre-bid meetings, and provides technical input for labor and material cost calculations.
• Identifies, reviews, and signs off on change orders, purchase orders, elevator turnover authorizations, accounts receivable, write-offs, credits, and other necessary approvals.
• Maintains up-to-date knowledge of all federal, state, and local elevator industry code requirements.
• Maintains familiarity with company Standard Operating Procedures and products by attending training classes, utilizing the SOP document library, and reviewing factory equipment updates and supplier goods.
• Interfaces with corporate departments, including the factory, coordination and labor, and the Regional Director.
• Mediates and resolves complaints and problems from external and internal customers, including meeting with local business agents to resolve union employee issues.
• Determines materials needed for job completion and coordinates subcontracting portions of installations.
• Conducts weekly crew visits and day-one visits to manage safety, site activities, and progress, documenting findings.

Requirements

• Bachelor’s degree (may be substituted with extensive industry and management experience).
• Two years’ experience managing on a branch departmental level or an equivalent combination of education and experience.
• Valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending accounts (FSA).
• Health savings account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage, including spouse and dependent life insurance.
• Identity theft monitoring.
• Pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with company match (dollar-for-dollar on the first 5% contributed).
• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (available after 90 days of full-time employment).

Pay

Salary range: $100,000–$184,000. The role offers a car allowance or company vehicle, fuel card, and an annual incentive program.