Operations Manager (Manager Service Operations ) - NRTA

Keolis is hiring Operations Manager (Manager Service Operations) for Nantucket, MA.

Responsibilities

• Direct and oversee daily transit operations, including fixed-route, paratransit, and demand-response services.
• Ensure consistent delivery of safe, reliable, and efficient transportation services.
• Monitor service performance, route adherence, on-time performance, and system efficiency.
• Develop and implement operational procedures, policies, and service standards.
• Coordinate response to service disruptions, emergencies, accidents, severe weather events, and customer incidents.
• Analyze operational data and recommend improvements to service delivery and resource utilization.
• Lead, supervise, and develop operations supervisors, and frontline transportation personnel.
• Establish performance expectations and conduct employee evaluations.
• Support workforce planning, recruitment, retention, training, and succession planning initiatives.
• Promote a culture of safety, accountability, professionalism, and customer service excellence.
• Collaborate with Human Resources on disciplinary actions, investigations, and performance improvement plans.
• Ensure compliance with all applicable federal, state, and local transportation regulations.
• Maintain compliance with Federal Transit Administration (FTA), Department of Transportation (DOT), ADA, and other regulatory requirements.
• Oversee accident investigations and corrective action programs.
• Implement safety management systems and risk mitigation strategies.
• Monitor driver qualifications, training records, licensing requirements, and safety performance.
• Ensure compliance with drug and alcohol testing programs and related regulations.
• Manage Bus Operator training programs including initial, re-training and refresher training.
• Lead monthly in-service (Safety Meetings), ensures high-quality output, attendance and engagement.
• Prepare Bus Operator shift bid rostering in line with agency service changes.
• Prepare structured staffing schedules and duties for Operations Supervisors to ensure proper staffing coverage both in the field and the dispatch office.
• Ensure adherence to policies and procedures through routine quality checks.

Requirements

• Two (2) years of Transit/Transportation supervisory, dispatch or combination experience preferred.
• Computer literate to include intermediate experience with MS Office products is required.
• Prior leadership experience of a Fixed Route, Paratransit or similar sized operation preferred.
• High level of attention to detail.
• Effective communication skills, both written and oral.
• Strong organizational planning skills.
• Must be a self-starter.
• Strong practical skills.
• Ability to work without direct supervision.
• Ability to read, write and speak English.
• Ability to work flexible schedules that may include nights, weekends, and holidays.
• Strong analysis and problem-solving skills required.
• Basic math skills.
• Valid driver’s license.

The physical demands and work environment include long periods of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces; exposure to both extreme heat and cold; exposure to loud noises, fumes, and airborne particles; operators/drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day; operations supervisors and managers may split work between an office setting and active transit field locations; maintenance employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery; office staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Pay

Salary range: $95k - $105k a year