Operations Manager - Luke's 32 Bridge

TC Restaurant Group is an innovative restaurant and hospitality company, partnering with the biggest stars in country music to bring world-class entertainment and dining to Downtown Nashville. The company operates venues including Jason Aldean’s Kitchen + Rooftop Bar, Lainey Wilson’s Bell Bottoms Up, Luke’s 32 Bridge, Miranda Lambert’s Casa Rosa Tex Mex + Cantina, Morgan Wallen’s This Bar & Tennessee Kitchen, Sun Diner, and Posty's, Nashville.

About the role

The Operations Manager shares responsibility for overseeing the complete venue, including staff management, money management, reporting, sales goals, inter-office communications, and upholding company policies and procedures. This role assists in recruiting, interviewing, hiring, training, and evaluating personnel, as well as developing and motivating staff to meet performance standards. The Operations Manager addresses patron questions and complaints and ensures the venue’s cleanliness, compliance, and overall appearance.

Responsibilities

• Continually develop staff, including Floor Supervisors, in managerial and professional growth.
• Assist with recruitment, training, testing, and coaching of staff.
• Help create and meet sales goals while promoting teamwork through proactive interaction.
• Utilize effective time management and follow-up skills.
• Accommodate and anticipate guest needs while ensuring service standards meet company guidelines.
• Accurately forecast staffing needs to ensure optimum customer service.
• Oversee successful execution of private events, catering, and banquets.
• Control cash and receipts by adhering to cash handling procedures.
• Prepare required paperwork, including forms, reports, and schedules.
• Ensure equipment is clean and in working condition through inspections and preventative maintenance.
• Verify products are received according to venue policies and procedures.
• Conduct conflict resolution, corrective actions, and coaching.
• Oversee and ensure timely completion of employee performance appraisals.
• Comply with all federal, state, and municipal regulations for health, safety, and labor.
• Ensure nightly and weekly opening/closing duties are followed.
• Fill in where needed to maintain guest service standards and efficient operations.
• Provide administrative support and promote mutual company growth with partners.
• Recognize and address intoxicated or disruptive guests, complying with all liquor laws and safety procedures.

Leadership Qualities

• Accountability
• Staff development
• Working relationships
• Judgment
• Quality of work
• Job skills knowledge
• Productivity
• Dependability
• Punctuality
• Adherence to policy
• Verbal communication
• Attitude
• Appearance
• Teamwork
• Guest satisfaction

Guest Service Requirements

• Provide a friendly, personal demeanor with a willingness to interact.
• Deliver professional and friendly guest services.
• Commit to company values and dedication to excellent guest service.
• Deliver a quality guest experience in a fun and friendly atmosphere.

Safety Requirements

• Ability to work safely and prevent personal injury.
• Commitment to the safety of co-workers and guests through daily actions.

Requirements

• High School Diploma or equivalent (College degree preferred).
• 3-5 years of experience in the entertainment industry, specifically in high-volume restaurants/bars.
• Proof of eligibility to work in the United States.
• Valid Driver’s License.
• 21+ years of age.
• Possession of or ability to obtain all state-required work cards.
• Maintain a professional, neat, and well-groomed appearance adhering to company standards.

Skills & Knowledge

• Proficient in Windows Office and Microsoft Office.
• Knowledge of POS and back-office reporting systems.
• Understanding of profitability analysis, budgeting, cost of sales, and payroll management.
• Knowledge of bar/restaurant operations, fine dining procedures, and beverage service.
• Familiarity with purchasing, receiving, inventories, and cost controls for bar products.
• Knowledge of special events, banquets, and state/local laws regarding liquor, labor, and health codes.
• Ability to work as a team, stay organized, handle multiple projects, lead others, and delegate.
• Ability to provide incentives for staff to exceed expectations.
• Strong verbal and written communication skills in English.
• Ability to speak fluently about food, beverage, and venue concepts.
• Demonstrate and enforce high service standards for staff.
• Strong problem-solving and follow-up skills.
• Ability to maintain confidentiality and a high level of professionalism.
• Ability to write reports, business correspondence, and procedure manuals.
• Positive attitude, open-mindedness, and respectful demeanor.
• Ability to maintain composure and focus in a fast-paced, stressful environment.
• Personal integrity and ability to meet deadlines.

Physical Demands

• Ability to maintain positive energy throughout the workday.
• Ability to read computer monitors and print legibly for guests.
• Observant and quick to respond to situations.
• Fluent in written and spoken English.
• Ability to move quickly through the venue and set the pace for staff.
• Ability to sit and/or stand for extended periods.
• Dexterity to participate in all service aspects, including twisting, pushing, pulling, reaching, bending, climbing, and carrying.
• Ability to push and lift up to 30 lbs.
• Use of hands to handle objects, tools, or controls.
• Ability to reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Ability to talk, hear, taste, and smell.
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment & Schedule

• Small to medium office environment with personal or shared desk space.
• Work in offices, bars, lounges, and restaurants.
• 5-25% local travel.
• Moderate to high noise levels depending on guest volume.
• Occasional exposure to varying levels of noise, crowds, and smoke.
• Varied shifts including days, nights, weekends, and holidays.
• Expected to work 40-50 hours weekly, with schedules dependent on business levels, special events, and holidays.