Operations Manager - Located in Pauls Valley, OK

About the role

The Operations Manager is responsible for managing the day-to-day operations and ensuring compliance with established operational goals and objectives. This role also involves leading the local team to develop, implement, and maintain necessary reports and documentation, as well as making financial decisions within assigned fiscal and volume budgets.

Responsibilities

• Demonstrate appreciation and respect for all team members and internal customers.
• Analyze markets and develop plans to meet customer demands.
• Ensure optimal service levels to agencies, hospitals, and the medical community.
• Analyze customer satisfaction data and modify processes to improve service levels.
• Negotiate contract provisions and modifications.
• Support GMR values through demonstrated actions.
• Plan, control, and monitor operating budgets for assigned areas.
• Participate in marketing activities and business development to increase revenues and decrease costs.
• Prepare and analyze financial and other data reports.
• Make modifications to operations to contain costs.
• Direct and integrate clinical management.
• Design, implement, and maintain processes to maximize quality of operations.
• Ensure compliance with GMR policies and procedures.
• Ensure continuous quality improvement through clinical management, communications center, and protocol interaction.
• Establish a program for disaster planning and take control of situations as needed during times of disaster.
• Interact with other emergency relief providers and public and private agencies.
• Establish goals and objectives for field operations based on communicated strategies.
• Manage recruitment, retention, development, and formal recognition of employees.
• Provide direction, clarity of expectations, and coaching to supervisors.
• Manage employee performance by setting and communicating standards, measuring results, and providing feedback.
• Act as a resource to employees in resolving problems and increasing effectiveness.
• Participate in the resolution of labor disputes and ensure effective relationships with union representatives.
• Ensure consistent and fair treatment of employees.
• Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws.
• Modify jobs or roles of supervisors and field employees to increase job satisfaction and employee development.
• Champion affirmative action efforts in staffing, training, promotion, etc.
• Responsible for compliance with and enforcement of company/department policies and procedures.
• Adhere to and comply with information systems security policies and procedures.
• Moderate travel to assigned areas of responsibility.
• Adhere to all company policies and procedures.

Qualifications

• Minimum of three (3) years experience in general management.
• Minimum of two (2) years experience in EMS.
• Bachelor’s degree in Business, Healthcare, or other appropriate field of study preferred.
• Effective oral, written, and interpersonal communications skills.
• Effective internal and external customer service experience.
• Current State EMT/Paramedic License.
• BLS and ACLS Certification (AHA).

Skills

• Effective oral, written, and interpersonal communications.
• Effective internal and external customer service experience.

Benefits

For more information about our benefits, please visit our careers site benefits page.