Operations Manager (LAX)

About the role

As part of our airport leadership team, the Operations Manager will report to the General Manager and lead the daily operations of a team of hourly Ambassadors. The ideal candidate thrives in a fast-paced environment and acts as a hands-on coach for security, customer service, and sales.

Responsibilities

• Support the General Manager in all essential duties for the efficient operation of the station, creating an environment where Ambassadors perform security, service, and sales tasks.
• Ensure CLEAR and TSA policies and procedures are conducted with the highest levels of security and integrity.
• Assist with the recruitment, on-boarding, and development of Ambassadors while fostering a culture of continuous learning.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Assist with employee relations matters and investigations as needed.
• Analyze key metrics, customer feedback, and direct "on the floor" observations to improve team performance.
• Build and foster internal and external stakeholder relationships as a trusted member of the local station leadership team.
• Spend at least 80% of time on the floor in a customer-facing environment at the airport.

Requirements

• At least 3 years of leadership experience in a customer-facing operation (e.g., retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor, and influence others.
• Solid leadership and organizational skills, with the ability to manage multiple priorities in a dynamic environment.
• Experience with employee engagement, customer satisfaction, sales, and compliance standards.
• Proficiency in using technology daily in your work.
• Ability to successfully complete a government background investigation.
• Ability to stand/walk for extended periods of time.
• Ability to follow policies and procedures set by CLEAR, airport, state, and federal regulations.
• Availability to work a non-traditional schedule (e.g., weekends, holidays, early mornings, and/or evenings).

Pay

The total target salary range for this role is $80,500–$100,500 per year, depending on skills and experience. This range represents the combined base salary and incentive compensation. Actual compensation will vary based on factors including location, education, skills, experience, and performance.

Benefits

• 3 weeks paid time off (inclusive of vacation & sick time), increasing with tenure, plus 10 company-paid holidays.
• $100 monthly wellness stipend for health and fitness-related expenses.
• 401k Retirement Plan with company match.
• Comprehensive medical, dental, vision, pet, home, and auto insurance, plus company-paid disability and life insurance.
• Family Planning benefits through KindBody.
• Paid Parental Leave.
• Family, Military & Bereavement Leave Program.
• Emotional Well-Being Assistance.
• Ongoing training & development programs.
• Free CLEAR memberships for you and one other, plus a discounted membership for three friends.