Operations Manager & Junior Agent, The Carapella Herschenfeld Team (Hybrid)

The Carapella Herschenfeld Team at The Agency—a global, boutique real estate brokerage with 150+ offices in 16 countries—is seeking an Operations Manager & Junior Agent to run the systems that keep a luxury sales team on track while gaining hands-on agent experience.

About the role

This hybrid position blends operations and business development with active agent work. You’ll own the systems that manage listings from launch to close, maintain the sales pipeline, and serve as the liaison with the marketing team on full-funnel initiatives. The role also includes running the team’s social media and newsletter, supporting showings and open houses, and handling client-facing tasks as needed.

Responsibilities

• Sales Operations & Pipeline Management
  • Lead and oversee sales operations and pipeline management
  • Maintain transaction records from contract to closing/payout
  • Track commissions, splits, and reimbursements; flag pipeline bottlenecks
  • Monitor deals against team sales goals and surface at-risk timelines
  • Own the closings tracker and keep it current for team visibility
• Marketing & Content
  • Lead, develop, and oversee the team’s marketing strategy
  • Plan and post weekly social media content (Instagram, LinkedIn)
  • Draft and produce the monthly team newsletter (copy, layout, scheduling via ActivePipe/ReChat)
  • Design collateral in Canva (brochures, postcards, show sheets, just-listed/just-sold assets)
  • Review marketing spend against the team’s annual budget
  • Oversee the team’s website
• Listings & Transaction Support
  • Project-manage listings from pitch to close
  • Pull comps reports
  • Draft listing agreements, exclusives, and building fact sheets
  • Coordinate photography, floorplans, and virtual staging with vendors
  • Activate new listings across RealPlus and StreetEasy
  • Track listing status (upcoming, live, in contract, closed) in the team’s master progress tracker
  • Maintain seller reports with up-to-date comps, marketing spend, and showing feedback
  • Support due diligence packages, deal sheets, and board application materials
• Showings & Client-Facing Work
  • Cover showings and open houses as schedules require
  • Manage rental client searches (spreadsheets, budget-based sourcing, applications)
  • Field buyer/renter leads and keep client communication moving
  • Support testimonial outreach and client touchpoints (drip campaigns, check-ins, referral follow-up)
• General Operations & Admin
  • Manage vendor relationships (photographers, stagers, printers, marketing partners)
  • Handle team admin: invoicing, transaction records, expense/reimbursement submissions, platform logins/access
  • Support broader initiatives (CRM evaluation, new tool rollouts, client gifting, team events)

Requirements

• Attention to detail—crucial
• Highly organized, comfortable owning multiple workstreams and deadlines
• Strong written & verbal communication—this role does real copywriting (newsletter, social, client outreach)
• Comfortable learning new software quickly (the team uses RealPlus, StreetEasy, SkySlope, ActivePipe/ReChat, Canva, and more)
• Willingness to obtain an active NY Real Estate Salesperson license within a few months of starting
• Proactive & intuitive—able to spot what needs attention and act without waiting to be asked

Nice to Have

• Prior experience in real estate, hospitality, sales support, or an operations-heavy role
• Familiarity with listing platforms (StreetEasy, RealPlus/RLS, Nooklyn) or transaction management tools (SkySlope)
• Familiarity with AI tools
• Social media content creation or basic design experience (Canva or similar)
• Initiative & a team spirit

Pay

• Base salary: $50,000 (1099 role)
• Commission split on any deals sourced or closed independently (to be negotiated)
• License-track support