Operations Manager - JFK John F Kennedy International Airport - Full-time

Smarte Carte Inc. offers competitive pay and outstanding benefits including group health insurance (medical & dental), company-paid life insurance, company-paid short-term disability, matching 401k, paid time off, paid holidays, company outings, and a wellness reimbursement program.

About the role

The Operations Manager directs airport operations by building and developing a strong team of front-line staff. This role is responsible for increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance, and integrity. The Operations Manager oversees the P&L, achieving annual revenue and EBITDA goals, and improving the efficiency of labor, materials, and equipment.

Responsibilities

• Overall responsibility for a multi-million-dollar P&L, delivering revenue growth vs. annual and budgeted plans.
• Lead a business unit consisting of multiple terminals and a workforce of 20-30 employees.
• Coach staff to ensure daily operational performance goals are met through labor force management and continuous improvement methodologies (e.g., Lean, Six Sigma).
• Seek and develop new business opportunities, such as airport services and other vending opportunities.
• Direct, manage, and execute repairs, maintenance, and cleaning of equipment as needed.
• Develop and maintain strong relationships with key stakeholders within the airport community and peers within Smarte Carte.
• Participate in the development and implementation of corporate strategic initiatives to grow revenue and earnings.
• Translate strategic initiatives into actionable goals for direct reports.
• Other duties as assigned.

Requirements

• Minimum of 3 years of experience in an operational function such as manufacturing, logistics, distribution, or process improvement.
• Demonstrated P&L management experience.
• Minimum of 2 years of direct management experience, with the ability to manage across a wide range of capabilities and personalities.
• Bachelor’s degree in a related field; experience in an operationally oriented role is required.
• Ability to obtain an Airport Badge and a valid Driver’s License.

Skills

• Strategic leadership, planning, and thinking with a value-chain mindset.
• Demonstrated success working in a cross-functional team environment.
• Ability to manage institutional complexity within assigned airports.
• Proven business acumen and track record of success in an operational environment.
• Experience leading large-scale process implementation with measurable improvements in financial or performance metrics.
• Ability to forge positive relationships with external constituents (customers, clients, supplier partners).
• Excellent verbal and written communication skills.
• Financial and analytical skills; proficiency in reading, interpreting, and analyzing financial statements.
• Understanding of how operational KPIs affect financial outcomes.
• Organized and able to manage multiple priorities effectively.
• Proficient in Microsoft Office/Suite.
• Strong management skills; ability to influence and engage direct and indirect reports and peers.
• Strong knowledge of leading teams through significant change in a large organization.

Leadership Characteristics

• Leadership: Confident, mature, and able to connect and inspire others. Proven track record of leadership driving concrete results and key performance indicators. Ability to articulate a vision for a successful culture and develop a roadmap for building it.
• Results-Oriented: Ability to take actions and implement effective solutions in a timely manner.
• Problem Solver: Creative yet pragmatic, methodical, hands-on, and detail-oriented.
• Analytical Thinking and Decision-Making: Decisive and logical in evaluating issues. Excellent planning, execution, and project-management skills.
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members informed. Works effectively with diverse teams and all levels of management.
• Ethics: Highest level of professional integrity, honesty, and personal credibility.

Physical Requirements

• Walk and stand for the duration of the shift.
• Lift 40 lbs. to waist height.
• Push/pull 75-100 lbs.; move up to 15 carts simultaneously.

Pay

$75,000 - $80,000 per year (salary based on experience). Bonus eligible.

Schedule

Full-time. Weekends and holidays required as needed.

Travel

Some travel required to assigned locations.