Operations Manager - Indianapolis WIN

About the role

The Operations Manager ensures all traffic control services are reliable, on-time, well-trained, and safe, fostering an organized operation. This position oversees the entire office and field, including the Office Administrator, Dispatchers, and field positions. The Operations Manager is responsible for new hire processes, orientations, and trainings, and reports directly to the Regional Manager.

Responsibilities

• Complete written reports on vehicular deficiencies, accidents, incidents, complaints, employee injuries, and other issues as required.
• Create and implement effective strategies to foster business growth.
• Oversee all office and field staff.
• Collaborate with Field Supervisors in site auditing and inspection to ensure compliance and protocol adherence.
• Visit clients within a 75-mile radius from the office location daily.
• Split working time 50% in the office and 50% in the field.
• Conduct safety meetings, document personnel issues, and maintain high morale to foster teamwork.
• Follow safety and health rules, as well as safe working practices applicable to Traffic Control.
• Generate management-requested reports as needed.
• Build and maintain relations with current customers and refer new customers to business development staff.
• Coordinate safety meetings and required trainings, and conduct weekly meetings with Field Supervisors.
• Responsible for hiring, terminating, and documenting employees after communication and verification with Supervisors and Human Resources.
• Oversee all office purchases, manage office budgets, and demonstrate knowledge of P&L and financials.
• Maintain proper inventory for field operations, including trucks, GPS, signs, GSF’s, tablets, and more.
• Maintain and account for vehicles and equipment at the office.
• Respond and assist before or after business hours.
• Proactively manage multiple, simultaneous projects.
• Possess a general knowledge of all job functions for direct reports.
• Work various shifts as required.
• Perform additional duties as assigned.

Requirements

• Construction Management experience preferred.
• Traffic Control Management preferred; experience managing crews or fleets in logistics/couriers a plus.
• Strong computer skills, including Microsoft Office and Office 365 suite.
• Strong interpersonal skills providing guidance, direction, and assistance.
• Result-oriented with customer service resolution skills.
• Comprehensive understanding of Operations Management, LEAN/Kaizen, Operations Metrics, and Operational Excellence.
• Excellent problem-solving, written, and verbal communication skills.
• Comfortable in a fast-paced and high-pressure environment.
• Maintain a clean and professional appearance.
• Willing to travel.
• Valid driver’s license, clean driving record, and reliable transportation.
• Willing to work after standard business hours, on weekends, and holidays as needed.
• Must be 18 years of age or older.
• Ability to pass all pre-employment screenings.
• Required to adhere to all policies and procedures.

Certifications

• Complete ATSSA, TCT, and Defensive Driver classes within 6 months of hire.
• Complete monthly trainings distributed from corporate.
• Traffic Control Supervisor (TCS) certification preferred but not required; candidates without this must obtain within 60 days of hire.