Operations Manager Ideal Market Bilingual English - Spanish

Responsibilities

• Develop, motivate, and lead the store managers in a way that maximizes sales, profits, and customer satisfaction through regular store visits and constructive feedback.
• Provide supportive leadership to store staff by recommending information and direction for personal development.
• Ensure proper product presentation and shelf organization according to company policies.
• Collaborate with the pricing team to establish competitive pricing strategies that maximize profitability.
• Oversee the implementation of pricing policies throughout the store and ensure prices are correct and up to date.
• Analyze market trends and competition to adjust prices when necessary.
• Evaluate the impact of price changes on sales and profitability, suggesting adjustments when needed.
• Collaborate with the Marketing team to plan and execute promotional campaigns both in-store and online.
• Oversee the implementation of marketing strategies in the store to ensure proper visibility of promotions.
• Analyze the impact of marketing campaigns on sales and suggest improvements based on the results.
• Coordinate with the eCommerce team to ensure proper management of online orders, including product availability, order fulfillment, and delivery logistics.
• Oversee the supermarket’s online platform to ensure a smooth and efficient user experience.
• Review and analyze online sales data to identify trends and opportunities for improvement.
• Supervise the cleanliness, maintenance, and safety of the stores.
• Recruit, train, and supervise store personnel.
• Develop work schedules and assign tasks according to operational needs.
• Monitor inventory levels and place orders when necessary.
• Conduct periodic inventory audits to prevent losses and theft.
• Oversee the receipt of merchandise and verify the quality and quantity of products received.
• Resolve customer and employee issues and complaints effectively and promptly.
• Ensure a high level of customer service at all times.
• Analyze daily, weekly, and monthly sales to ensure financial objectives are met.
• Implement sales strategies and promotions to increase profitability.
• Control operational expenses and look for ways to optimize costs.
• Ensure compliance with food safety regulations, health, and workplace safety.
• Ensure that the store complies with all local, state, and federal laws and regulations.
• Hold weekly or bi-weekly meetings with store managers to discuss existing and future sales procedures and objectives.
• Responsible for supervising the opening and development of new stores (if applicable).

Qualifications

• 3 to 5 years of supervisory experience
• Background and experience in logistics
• Knowledge of profit and loss management
• Strong knowledge in operations management, inventory control, marketing, eCommerce, pricing, and customer service
• Leadership skills and the ability to motivate a team
• Excellent communication skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Decision-making ability
• Self-motivated with the ability to prioritize and resolve problems
• Willingness to travel when necessary
• Bilingual English - Spanish