Operations Manager I

About the role

The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with the Service Center Manager to meet all Service Center operations and sales goals.

Responsibilities

• Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business.
• Make sales calls as operational support of the sales team, as necessary.
• Ensure security, maintenance, and upkeep of terminal facility.
• Purchase office and dock supplies for the terminal.
• Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff.
• Maintain relationships with outside vendors.
• Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.
• Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.
• Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.
• Enforce operations-specific company policies and procedures, and continuously apply the quality process.
• Address issues involving customer relations and/or other ABF Service Centers.
• Represent the company at grievance, UCI, and WC hearings, as necessary.
• Maintain a positive attitude in a highly intense environment.
• Work in a team setting to accomplish department goals.
• Other duties and projects, as assigned.

Requirements

• Bachelor's Degree, preferred.
• 3 years of experience in supervising Inbound, Outbound, and City operations.
• Must be available to handle terminal issues 24/7.
• Proficient in Microsoft Office Suite.

Competencies: Decision Making and Critical Thinking, Initiative, Managing Multiple Priorities, Mentoring Others, Process Management, Service Center Operation and Maintenance, Transportation Safety.

Schedule

Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload. Minimal travel (0%-25%).

Pay

This is a salary position paid biweekly. Variable compensation is included.

About Us

ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety, and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.