Operations Manager I, Ambulatory
Job Summary
Manages ambulatory operations to optimize patient care and support organizational goals. Drives implementation of action items and supports compliance with timelines and financial commitments. Designs ad hoc reports to meet specific client needs and translates data into operational initiatives. Manages human resources, including orientation, education, disciplinary procedures, and training and development. Designs survey readiness activities to maintain compliance with regulatory standards and prepares audit documentation. Assists in budget management and payroll administration. Ensures standardized care delivery by managing complex work streams and implementing strategic initiatives. Utilizes data analysis to align strategies and develop plans. Monitors and manages resources to ensure efficient assignment and utilization. Leads multidisciplinary clinical teams and implements emergency preparedness programs. Manages improvements in operations and technology processes, identifying and addressing root causes, and implementing solutions. Aligns performance metrics with strategic department initiatives.
Essential Responsibilities
- Provides developmental opportunities for others; builds collaborative, cross-functional relationships.
- Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
- Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations.
- Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends.
- Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams.
- Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
- Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed.
- Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress.
- Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources.
- Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
Knowledge, Skills and Abilities
- (Core) Ambiguity/Uncertainty Management
- Attention to Detail
- Business Knowledge
- Communication
- Constructive Feedback
- Critical Thinking
- Cross-Group Collaboration
- Decision Making
- Dependability
- Diversity, Equity, and Inclusion Support
- Drives Results
- Facilitation Skills
- Health Care Industry
- Influencing Others
- Integrity
- Leadership
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Strategic Thinking
- Team Building
- Teamwork
- Topic-Specific Communication Knowledge, Skills and Abilities
- (Functional) Change Management
- Confidentiality
- Conflict Resolution
- Human Resources Systems
- Legal And Regulatory Requirements
- Micrsoft Office
- Outcome Driven Innovation
- Stakeholder Management
- Training
Minimum Qualifications
- Minimum two (2) years of experience in a leadership role with or without direct reports.
- Minimum two (2) years of customer or member/patient service experience.
- Bachelor's degree in a business, nursing, health care, or directly related field AND minimum three (3) years of experience in business operations, clinical health care, or a directly related field OR Minimum six (6) years of experience in business operations, clinical health care, or a directly related field.
Preferred Qualifications
- Basic Life Support (BLS) Certification.
- Two (2) years of project/program management and/or implementation-related experience.