Operations Manager I - Allentown, PA

About the role

Department: Operations. Reports To: General Manager. Position Type: Full-Time – Exempt. Shift: 1st Shift.

Purpose of Position: Manage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability.

Responsibilities

• Manage people, materials, customer service and costs in the warehouse.
• Ensure alignment with Company policies and goals, impacting customer satisfaction and profitability.
• Uphold Company Values and Business Practices: Customer First, respect and dignity, high business ethics, good corporate citizen, value professional relationships, continuous improvement culture, safety commitment.
• Meet Company Expectations: flexibility (work hours needed, overtime, weekends, holidays), open‑mindedness, multitasking, reliability (punctual, prepared, timely work, schedule time off), attitude (“Whatever it Takes”), willingness to learn, initiative (seek additional work, participate in meetings, maintain housekeeping, promote teamwork), quality of work (high standards, accurate, thorough, professional, OHIO principle), follow directions, communication (share information professionally, report issues), appearance (appropriate dress per code), safety (follow rules, report unsafe conditions, develop/corrective actions based on trends, involve team, provide updates, complete monthly audits, hoist inspection weekly, first aid medication log monthly, safety board review monthly, motorized equipment daily inspection, etc.).
• Training: follow established Training Program C.G.GE.006, document employee training, complete Operations & Safety Checklists per program, conduct job proficiency training reviews for new hires and tenured employees.
• Food Safety: ensure buildings and areas are audit & tour ready, manage 3rd party audits (AIB, SQF, customer), score objectives, record audits by due dates, facility audit monthly, rodent log weekly, glass breakage audit monthly (as required), master sanitation checklist daily/weekly/monthly.
• Storage: maximize storage density per customer/company direction, follow Peak Storage and Space Utilization Entries SOP.
• Position Competency: operate a profitable department, motivate and drive team to meet/exceed goals, build successful customer relationships, working knowledge of warehouse operations and WMS.
• SOP’s – Policies, Procedures, Work Instructions: complete SOP monthly reviews by due dates, provide feedback on documented processes via Document Control Plan using Document Change Request form, ensure customer‑specific processes are developed, documented, reviewed with affected employees via SOP and added to established customer folder on company “S” drive.
• Quality: prevent customer loss due to quality/performance issues, complete “Operations - New Customer Set Up” document for new/existing customers transitioning to new region, experience organic growth with existing customers, ensure positive customer experience, manage Corrective Action Requests (CARs), meet/exceed KPI metric objectives, ensure all department information is accurate and track errors.

Requirements

• Ability to operate a profitable department.
• Ability to motivate and drive a team to meet and exceed department and company goals.
• Ability to build a successful relationship with the customer.
• Working knowledge of warehouse operations and WMS.
• Experience completing SOP monthly reviews and providing feedback via Document Control Plan.
• Experience developing, documenting, and reviewing customer‑specific processes and work instructions.
• Experience managing quality metrics, KPI objectives, and Corrective Action Requests (CARs).
• Experience conducting or coordinating food safety audits (AIB