Operations Manager (Howard Gittis Student Center)

Position Summary

The Operations Manager oversees event reservations, operations, and facility coordination for the Howard Gittis Student Center (HGSC) and additional campus locations, ensuring seamless execution of events for student organizations, university departments, schools, and external clients. Reporting to the Assistant Director, Events, this role integrates event management, facility oversight, and student staff supervision to enhance customer service and operational efficiency.

Responsibilities

• Event Scheduling
• Logistical Planning
• Coordination of Auxiliary Services
• On-Site Event Oversight
• Facility Management
• Compliance with University Policies and Safety Standards
• Supervise Student Event Staff
• Manage Billing and Financial Reconciliation
• Contribute to Strategic Planning Initiatives

Requirements

• Available to Work Flexible Shifts, Including Evenings and Weekends Based on Event Schedules
• Vital Part of the Student Center Operations Management Team
• Department Within the Division of Student Affairs Serving the Temple University Community
• Responsible for Programs and Services at the Student Center
• Responsible for Serving Students, Staff, and Faculty Supporting the Mission of the Division of Student Affairs and Temple University

Qualifications

• Bachelor's Degree
• At Least Two (2) Years of Experience Working in Student Center Operations, Hospitality, Conferences and Event Services or Related Field

Preferred Experience

• Previous Work Within a University Environment
• Previous Technical Experience with Audio/Video Equipment

Skills and Abilities

• Excellent Interpersonal Skills, Ability to Interact with a Diverse Population of Students and Staff
• Demonstrated Customer Service and Organizational Skills
• Proficiency in Microsoft Office Suite and Windows OS
• Ability to Handle Confidential Matters with Discretion
• Demonstrated Ability to Set Priorities, Coordinate Multiple Projects, and Meet Deadlines in a Fast-Paced Environment
• Excellent Organizational Skills and Ability to Work Independently and Efficiently
• Ability to Translate and Communicate the Mission of a Complex, Urban University
• Ability to Persuasively Represent University Goals to Various Constituency Groups
• Must Be Able to Work Flexible Shifts Between 6am-12am as Well as Weekends When Needed
• Intensive Concentration and Excellent Listening Skills
• Ability to Multi-Task and Focus on Completion of Tasks and Objectives While Under Stress of Demanding Work Schedule
• Maintain a Positive and Objective Approach and Attitude, Even When Confronted with Difficult Situations

Benefits

• A Hybrid Work Schedule
• Full Medical, Dental, Vision Coverage
• Paid Time Off
• 3 Personal Days
• Tuition Remission
• A Generous Retirement Plan
• So Much More!

Pay

Salary Range: $47,000 - $50,000

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Schedule

Normal Operating Hours: 7AM-Midnight Monday - Fridays; and 8AM - 10PM on the weekends with extended hours as needed.