Operations Manager - Healthcare

About the role

This job is responsible for daily operations and ensuring efficient and effective business processes. The scope of this job includes budgeting project plans and executing deliverables that improve business operations. We invite you to apply today and join us in shaping the future of healthcare! WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

Responsibilities

• Establish key processes, identify inefficiencies, and implement solutions that align with organizational goals.
• Manage cross-functional projects with a focus on improving operational efficiency, timeline and resource management, and stakeholder communication.
• Propose operational strategies for assigned projects designed to enhance productivity, reduce costs, and improve overall organizational performance.
• Collaborate with various departments to ensure seamless integration of processes, address operational challenges, and drive continuous improvement.
• Identify potential operational risks and develop mitigation strategies in compliance with organizational policies and industry regulations.
• Assist in workforce planning and financial forecasting efforts by analyzing workforce needs.
• Develop and deliver regular operational reports and executive-level summaries that communicate engagement performance, service effectiveness, escalation trends, and key stakeholder insights.
• Manage, coordinate, and resolve clinical and operational escalations from care teams, ensuring timely issue resolution, appropriate stakeholder communication, and adherence to established service standards.
• Partner cross-functionally with Clinical, Customer Success, and Product to drive consistent execution across ED transition management programs.
• Perform other job duties as assigned.

Requirements

• At least 4-6 years related work experience.
• Bachelor’s degree or equivalent work experience.

Qualifications

• Clinician preferred but not mandatory.
• Must have understanding of Healthcare operations.

Expectations

• Willing to work additional or irregular hours as needed.
• Must work in accordance with applicable security policies and procedures to safeguard company and client information.
• Must be able to sit and view a computer screen for extended periods of time.

Benefits

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year